Senior Helpdesk Access Manager
Cayuse Holdings
full-time
Posted on:
Location Type: Office
Location: Fort Belvoir • Virginia • United States
Visit company websiteExplore more
Salary
💰 $118,000 - $155,000 per year
Job Level
About the role
- Lead, direct, and supervise helpdesk staff in daily operations involving user access requests, account creation, termination, modifications, and permissions management for enterprise systems and applications.
- Manage and oversee the implementation and enforcement of user access controls and identity management processes in accordance with corporate and governmental policies, standards, and regulations (e.g., NIST, FISMA, HIPAA, etc.).
- Perform regular audits of user account and permission records to identify irregularities, ensure compliance, and support incident response activities.
- Serve as subject matter expert and escalation point for complex access management issues and resolutions related to authentication, authorization, and user provisioning.
- Coordinate with IT security and compliance teams to evaluate and update access control policies, workflows, and procedures in line with current technologies and best practices.
- Oversee the timely and secure onboarding and offboarding processes for personnel and contractors, ensuring strict adherence to data protection and confidentiality requirements.
- Maintain thorough documentation of access protocols, user management procedures, and change control activities to support audits and operational transparency.
- Provide advanced technical support and mentorship to helpdesk staff on access issues, troubleshooting, and customer support improvement initiatives.
- Monitor service desk ticket queues prioritizing access-related issues, and ensure timely resolution and reporting in alignment with service level agreements (SLAs).
Requirements
- Active To Secret/SCI Security Clearance with ability to obtain CI polygraph.
- 4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest.
- Demonstrated experience instructing and conducting training for military audiences.
- Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles or validating access using need-to-know applications (JEMS, NCTC, etc.).
- Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
- Exceptional verbal and written communication skills.
- Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
- Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
- Must be self-motivated and able to work well independently as well as on a multi-functional team.
- Ability to handle sensitive and confidential information appropriately
- Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Benefits
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
access managementuser provisioningidentity managementPKI Trusted Agent activitiesprofile managementauditingincident responsedata protectionsecurity clearance verificationtraining instruction
Soft Skills
interpersonal skillscommunication skillsorganizational skillsanalytical skillsproblem-solving skillsmultitaskingadaptabilityself-motivationteam collaborationattention to detail
Certifications
Active To Secret/SCI Security ClearanceCI polygraph