Cayuse Holdings

SME Computer User Support Specialist

Cayuse Holdings

full-time

Posted on:

Location Type: Office

Location: New Orleans • Louisiana • United States

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Salary

💰 $32 - $45 per hour

Job Level

SeniorLead

About the role

  • Provides technical assistance to computer users
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically
  • May help with the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems
  • Provides technical/management leadership on major tasks or technology assignments
  • Provide day-to-day technical guidance and desk side support technical assistance to team members
  • Establishes goals and plans that meet project objectives
  • Experience with domain and expert technical knowledge
  • Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met
  • Deliver 24/7/365 IT technical support to approved seat service end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices
  • Provide timely restoration and proper maintenance of laptops/tablets/workstations and peripheral devices
  • Identify logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance
  • Provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities
  • Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable

Requirements

  • Associate or Bachelor's degree in a related field
  • 9 years of experience in Computer User Support
  • COMPTIA Security Certification, preferred
  • Secret Clearance is required
  • Must be able to pass a background check
  • Minimum Skills: Must possess problem-solving skills
  • Exceptional communication skills, both oral and written
  • Ability to respond effectively to customers with a sense of urgency
  • Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
  • Highly motivated with the ability to handle and manage multiple tasks at any one time
  • Ability to forge new relationships, individual and teaming in nature
  • Must be a Self-starter, that can work independently and as part of a team.
Benefits
  • Medical, Dental and Vision Insurance
  • Wellness Program
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability options
  • Basic Life and AD&D Insurance (Company Provided)
  • Voluntary Life and AD&D options
  • 401(k) Retirement Savings Plan with matching after one year
  • Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical assistancecomputer hardwarecomputer softwareIT incident ticketing systemproblem-solvingtechnical supportroot cause determinationconfigurationinstallationmaintenance
Soft Skills
communication skillssense of urgencyrelationship buildingteamworkself-startertime managementmotivationcustomer serviceleadershipgoal setting
Certifications
COMPTIA Security CertificationAssociate degreeBachelor's degreeSecret Clearance