Cayuse Holdings

Help Desk Technician III

Cayuse Holdings

full-time

Posted on:

Location Type: Office

Location: Albuquerque • New Mexico • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $22 - $29 per hour

About the role

  • The Help Desk Technician III handles the most complex IT technical support requests for the client’s user base.
  • Manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution.
  • Analyze and resolve operational problems for the technical support center and assist the client’s technical monitor in prioritizing tasks for the Service Center Technicians that are working on task resolution.
  • Provide reports for technical support activity, property accountability, and event schedules.
  • Other duties as assigned.

Requirements

  • Associate degree or Certificate from technical training institute
  • A minimum of three (3) years of computer support experience.
  • Familiar with standalone and network computers and associated peripheral devices.
  • Requires successful completion of a Public Trust Adjudication.
  • Must be able to pass a background check.
  • May require additional background checks as required by projects and/or clients at any time during employment.
  • Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
  • Exceptional verbal and written communication skills.
  • Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
  • Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
  • Must be self-motivated and able to work well independently as well as on a multi-functional team.
  • Ability to handle sensitive and confidential information appropriately
  • Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Benefits
  • Medical, Dental and Vision Insurance
  • Wellness Program
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability options
  • Basic Life and AD&D Insurance (Company Provided)
  • Voluntary Life and AD&D options
  • 401(k) Retirement Savings Plan with matching after one year
  • Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computer supporttechnical supportproblem-solvingtask resolutionoperational analysiscustomer support documentationmultitaskingattention to detailnetwork computersperipheral devices
Soft Skills
interpersonal skillscommunication skillsorganizational skillsanalytical skillsadaptabilityself-motivationteamworkconfidentialitytime managementprofessionalism
Certifications
Associate degreeCertificate from technical training institutePublic Trust Adjudication