Responsible for building, launching, and scaling a high-growth NOC line of business.
Drive business development from lead generation to deal closure.
Manage hybrid global operations (onshore/offshore).
Champion the creation of new, market-disrupting service offerings.
Define the vision and roadmap for new NOC service offerings.
Conduct market research, competitive analysis, and client feedback loops.
Lead agile development cycles for new service features and operational enhancements.
Manage and execute POCs with lighthouse customers.
Drive the selection and implementation of new, cutting-edge monitoring and automation technologies.
Achieve assigned sales targets and increasing the annual recurring revenue (ARR).
Build and manage a robust sales pipeline in collaboration with core sales and marketing teams.
Lead the technical and operational response to Requests for Proposal (RFPs).
Provide expert technical support during the sales cycle.
Lead, mentor, and develop high-performing, agile teams (onshore/offshore).

Requirements

Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent work experience.
MBA is a plus.
7+ years of experience in network operations or managed services, with at least 3 years in a leadership role.
Proven track record in B2B sales, business development, or pre-sales engineering related to IT services or managed services is essential.
Experience managing global or geographically dispersed teams (onshore/offshore).
Experience in a startup, greenfield project, or new product launch environment is highly desirable.
Must be able to pass a background check.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Strong understanding of network protocols, infrastructure (LAN/WAN), security concepts, and monitoring tools.
Familiarity with emerging technologies like AIOps, cloud monitoring, and automation scripting.

Benefits

📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network operationsmanaged servicesB2B salesbusiness developmentpre-sales engineeringnetwork protocolsinfrastructuresecurity conceptsAIOpsautomation scripting

Soft Skills

leadershipself-motivatedteam collaborationmentoringagile developmentcommunicationmarket researchcompetitive analysisclient feedbacksales pipeline management

Certifications

Bachelor's degreeMBA