Cayuse Holdings

Helpdesk Technician

Cayuse Holdings

full-time

Posted on:

Location Type: Office

Location: Andrews Airforce Base • Maryland • United States

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Salary

💰 $70,000 - $75,000 per year

About the role

  • Meet daily IT operational requirements of approximately 1400 users
  • Deliver operational computers to end users within the same day 90% of the time
  • Ensure the end user is notified directly by a help desk representative prior to closing a trouble ticket
  • Provide effective management of validated IT hardware and software requests
  • Install, deliver, or set up hardware or software within 2 business days of approval and availability
  • Resolve verified customer complaints within 2 business days of receipt (4-6 per month)
  • Provide a trouble ticket number for all interactions requiring touch support services
  • Close a minimum of 90% of all trouble tickets presented daily
  • Open VIP tickets shall be reported daily to the Director of IT operations
  • Install and test software capabilities prior to releasing computers to end users
  • Other duties as assigned.

Requirements

  • Possess a bachelor’s degree
  • Possess Security + certified with a minimum of 2 years’ experience or an IT degree and 1 years’ experience
  • Top Security/ SCI Clearance is required
  • Must be able to pass a background check
  • Minimum Skills: Must possess problem-solving skills
  • Exceptional communication skills, both oral and written
  • Ability to respond effectively to customers with a sense of urgency
  • Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
  • Highly motivated with the ability to handle and manage multiple tasks at any one time
  • Ability to forge new relationships, individual and teaming in nature
  • Must be a Self-starter, that can work independently and as part of a team.
Benefits
  • Medical, Dental and Vision Insurance
  • Wellness Program
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability options
  • Basic Life and AD&D Insurance (Company Provided)
  • Voluntary Life and AD&D options
  • 401(k) Retirement Savings Plan with matching after one year
  • Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
trouble ticket managementhardware installationsoftware installationcustomer complaint resolutionproblem-solving
Soft Skills
communication skillssense of urgencyrelationship buildingteamworkself-startertime management
Certifications
Security+ certificationTop Security/SCI Clearancebachelor's degree in IT