Ability to work shifts between 9:00 AM to 6:00 PM (Monday to Friday).
Meet daily IT operational requirements of approximately 1600 users.
Quickly respond to and resolve tickets with senior level government/military officials (20 tickets per month).
Provide support during contingencies or planned exercises at alternate site (2 per year).
Oversee operations and control access of SIPR café.
Provide Tier 1/2 service to customers at walk-up window.
Imaging workstations incorporating Directory & Resource Administrator (DRA) for policy enforcement.
Install and test software capabilities prior to releasing computers to end users.
Update required hardware drivers.
Verify and provide campus wide and vault access utilizing Computer Coordinated Universal Retrieval Entry (CCURE) system.
Provide effective management of validated IT hardware and software requests.
Manage organizational accounts via Enterprise Service Dashboard.
Configure new cubicle hardware installs and associated cabling.
Provide a trouble ticket number for all interactions requiring touch support services.
Close a minimum of 90% of all trouble tickets presented daily.
Ensure the end user is notified directly by a help desk representative prior to closing a trouble ticket.

Requirements

Possess a bachelor’s degree or minimum of 5 years’ IT experience.
Possess Security + certification.
Top Secret/SCI Security Clearance or the ability to obtain one.
Must be able to pass a background check.
May require additional background checks as required by projects and/or clients at any time during employment.

Benefits

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

IT operational supporttrouble ticket resolutionimaging workstationssoftware installationhardware driver updatespolicy enforcementhardware configurationcablingTier 1/2 supportaccess control

Soft skills

effective communicationproblem-solvingcustomer servicetime managementteam collaborationattention to detailorganizational skillsresponsivenessadaptabilityconflict resolution

Certifications

Security + certificationTop Secret/SCI Security Clearance