Cayuse Holdings

Product Support Analyst

Cayuse Holdings

full-time

Posted on:

Origin:  • 🇺🇸 United States • Idaho

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Salary

💰 $95,680 - $145,600 per year

Job Level

Mid-LevelSenior

Tech Stack

Azure

About the role

  • The Product Support Analyst will lead the upgrade, governance, and troubleshooting of our Power Platform Center of Excellence (CoE) toolkit.
  • This role is strategically focused on AI administration, Microsoft 365 Copilot governance, and Dynamics 365 CRM management and enhancement.
  • Dynamics 365 CRM & Power Platform Administer and maintain Dynamics 365 CRM, including configuration, customization, and integrations with Power Platform tools.
  • Develop, implement, and support Canvas apps, streamlining business processes and supporting functional requirements.
  • Collaborate with stakeholders to document workflows, ensuring consistent and effective use of CRM and Power Platform solutions.
  • AI & Microsoft 365 Copilot Govern and manage Microsoft 365 Copilot usage, ensuring compliance with company policies and best practices.
  • Administer AI capabilities within the Power Platform and Microsoft 365 environment to maximize functionality and business impact.
  • Provide subject matter expertise on Co-Pilot Studio, focusing on streamlined application development, workflow automation, and governance best practices.
  • Identify and implement AI-driven optimizations for workflows and reporting to maximize organizational efficiency.
  • Responsibilities Designing, managing, and optimizing reports and dashboards. Upgrading, administering, and troubleshooting the Center of Excellence toolkit. Leveraging Copilot Studio for automation, data analysis, and development. Avoiding to specific formatting in this field for brevity.
  • Ability to design functional, user-centric Canvas apps using Power Apps.
  • Configuring, customizing, and managing D365 CRM to meet business goals.
  • Familiarity with AI tools, governance strategies, and managing Microsoft 365 Copilot in an enterprise environment.
  • Solid understanding of Azure Analytics and related services for data analysis and reporting.
  • Other duties as assigned.

Requirements

  • 8 yrs: Required Hands-on experience with customizing entities, workflows, and integrating D365 CRM with Power Platform tools.
  • 8 yrs: Required Experience with troubleshooting technical issues, analyzing logs and debugging software applications.
  • 5 yrs: required Strong understanding of data visualization principles, data modeling using Power-BI
  • 3 yrs: Required Familiarity with Copilot Studio for automation and governance of Microsoft 365 Copilot features.
  • 3 yrs: Required Familiarity with Microsoft Azure Services, particularly Azure Active Directory.
  • Must be able to pass a background check.
  • May require additional background checks as required by projects and/or clients at any time during employment.
  • Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
  • Analytical mindset with the ability to troubleshoot complex technical issues.
  • Process-oriented with demonstrated experience in workflow optimization.
  • A collaborative approach to problem-solving and innovation.
  • Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
  • Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
  • Must be self-motivated and able to work well independently as well as on a multi-functional team.
  • Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
  • Desired Qualifications: Power Platform Certifications (e.g., PL-600, PL-900) or related Power BI/Dynamics certifications.
  • Familiarity with Agile methodologies in software and process development.
  • Experience with data security and compliance frameworks relevant to AI governance and data integration.
  • Strong interpersonal and communication skills with the ability to collaborate across departments and with stakeholders.