Cayaba Care

Chief Operating Officer

• Establish quarterly goal setting, KPI ownership, and a consistent execution rhythm (weekly business reviews, SLT check-ins, escalation paths).
• Build and maintain dashboards that connect enrollment and engagement to capacity, delivery performance, client reporting, and renewals.
• Drive “on-track / at-risk” management routines with rapid issue resolution and clear decision rights.
• Operationalize a repeatable delivery and implementation playbook that reduces time-to-revenue and improves launch predictability.
• Ensure cross-functional readiness for new plan and market launches (staffing, training, tooling, reporting, compliance).
• Lead execution of market scaling, ensuring operational readiness and consistent performance.
• Strengthen the operating backbone for payer reporting and customer success, improving renewal and expansion performance.
• Partner with HR to clarify field/market operating org structure, decision rights, and accountability across teams; remove bottlenecks and overlapping ownership.
• Partner with Finance on annual plan, staffing and capacity models, and unit economics; ensure the operating plan is executable.

Product Manager

• Own the roadmap for our internal care delivery tools focusing on maximizing care team throughput while maintaining the highest standards of patient safety.
• Leverage data to make informed decisions, utilizing A/B testing and analysis.
• Ensure that data is collected and flows accurately between backend systems and frontline tools, supporting maintenance in the correct source of truth for patient data.
• Conduct research to identify friction in charting, member engagement and communications and patient/panel management.
• Design automated task-routing systems and clinical decision support tools that allow our care operations to scale within existing markets and into new markets.
• Lead the technical strategy for integrating our EHR with our internal backend platform and third-party tools.
• Conduct market research and analysis to understand market opportunities and drive prioritization of features to build product differentiation.
• Act as the primary bridge between Care Operations, Engineering, and Compliance (HIPAA/SOC2) to ensure product decisions reflect both clinical and technical realities.

Senior Product Manager

Data Analyst

• Develop a deep understanding of our business, care programs, and data.
• Perform analyses and design complex data models to meet business and research needs. Synthesize data into actionable insights that improve clinical quality, operational efficiency, and outcomes.
• Conduct cohort analysis, user segmentation, funnel analysis, and A/B testing to optimize product and user engagement.
• Automate client reporting packages and streamline data ingestion pipelines.
• Ensure accuracy, integrity, and quality of reports, dashboards, and analyses.
• Report on healthcare quality metrics (HEDIS preferred) to measure program impact.
• Identify opportunities to streamline processes and build scalable data solutions.
• Develop outcomes dashboards and reporting to support clinical operations and quality management. Perform risk stratification and member escalation analyses to optimize clinical oversight and preventive engagement. Support compliance with HIPAA and data privacy requirements across environments.
• Partner with product, clinical, engineering, and operations teams to translate business needs into analytics solutions.
• Support strategic planning and drive adoption of data-driven practices across the organization.
• Develop marketing attribution models, retention and churn analysis, and CAC/LTV metrics to inform growth strategies.
• Analyze field and provider performance, referral effectiveness, and KPI development to support outreach and engagement.
• Contribute to the team’s productivity, research goals, and innovation efforts.

Senior Data Analyst

Marketing

• Support the development and execution of member acquisition and enrollment efforts across marketing, sales, community, & provider channels
• Builds and manages automated, multichannel marketing campaign workflows, including sms, email, phone, and direct mail
• Gain a deep understanding of our target Medicaid populations to better reach and understand the membership base
• Develop playbooks and toolkits for community and provider outreach, to scale the work from market to market
• Drive marketing analytics and measurement initiatives, ensuring we have the proper tracking set up and the reports we need to monitor performance
• Use data, A/B testing, and audience insights to continuously improve conversion and performance
• Establish, document, and standardize best-practice marketing processes and workflows (e.g., campaign execution, content governance) to ensure the Marketing team can scale efficiently while maintaining high quality and consistency
• Ensure marketing and communication materials are compliant with Cayaba and partner brand guidelines and reflect Cayaba’s value
• Partner closely with Executive Leadership team to align messaging with sales strategies
• Develop compelling content (e.g., sales pitch decks, case studies, ROI calculators) to support sales efforts and educate both technical and executive buyers
• Lead demand generation, including email campaigns, webinars, or events, to cultivate a strong pipeline of qualified leads
• Support our team’s presence at key industry events and conferences to maximize brand visibility and lead generation
• Partner with Product, Data, and Care teams to improve workflows, reporting, and the member experience
• Coach and mentor team members in a rapidly evolving organization
• Manage agencies/freelancers as needed
• Drive operational excellence in Marketing by implementing optimized workflows and technology stack integrations that directly support the company's ambitious growth and scaling objectives.

Chief Operating Officer

Senior Product Manager

Senior Data Analyst

Senior Marketing Manager