Cayaba Care

Recruitment

• Manage the full-cycle interview scheduling process for the Sr. Manager, Talent Acquisition, ensuring a seamless and "white-glove" experience for all candidates.
• Act as the primary point of contact for candidates, guiding them through the interview funnel and managing logistics (travel, calendar invites, and tech setups).
• Maintain our Applicant Tracking System (ATS) to ensure data integrity and real-time reporting.
• Own the end-to-end recruitment process for entry-level and high-volume roles
• Execute creative sourcing strategies across LinkedIn, Indeed, campus recruiting, and niche job boards to create diverse talent pipelines.
• Conduct initial phone screens to assess cultural alignment and basic qualifications.
• Lead the reference check process for finalist candidates, distilling feedback into actionable insights for hiring managers to ensure high-quality, high-integrity hires.
• Support the Sr. Manager, People Operations with HR administration as needed.
• Assist the Head of People in the rollout of company-wide people initiatives as needed.

Talent Acquisition Coordinator

Director

• Plan, develop, direct, coordinate and monitor all activities to successfully bring our product and services to new payers
• Navigate contract strategy, negotiations, and renegotiations to optimize partnership structure and success
• Manage contract negotiations with current and future Medicaid and commercial payers
• Own pricing model and reviewing of unit economics for each contract
• Leverage data to generate insights and identify new opportunities for payer partnership growth
• Collaborate with cross functional, internal stakeholders to deliver insights to inform product operations and strategy
• Evaluate current and potential new geographic areas for new business opportunities
• Oversee policy and regulatory environment and serve as an expert level resource related to business review of all contracts, amendments, and correspondence
• Collaborate with the Finance and Product teams to develop alternative payment models and ensure delivery of engagement and outcome based performance
• Identify opportunities for enhanced relationships, reimbursement, referrals, and a growing market presence
• Prepare forecasts and advise the Executive Leadership Team (ELT) on all matters concerning net revenues in the areas of Medicaid and commercial partnerships
• Drive sales to increase revenue growth with new (and renewed contracts) to expand Cayaba Care’s value-add to healthcare payer clients, and increase overall domain footprint
• Identify and capture add-on, new capability, and cross-sell opportunities to drive sales and revenue growth within the healthcare payer industry
• Work closely with the CEO to explore new sales opportunities and ensure a unified approach to payer partnership and contract management
• Develop and recommend payer pricing, contracting and operational strategies to optimize the long-term financial profitability of the company
• Work closely with the Finance team to evaluate, source, design, recommend, and monitor the execution and effectiveness of processes designed to ensure timely and accurate reimbursement from payers

Director, Payer Strategy – Contracting

Chief Operating Officer

• Establish quarterly goal setting, KPI ownership, and a consistent execution rhythm (weekly business reviews, SLT check-ins, escalation paths).
• Build and maintain dashboards that connect enrollment and engagement to capacity, delivery performance, client reporting, and renewals.
• Drive “on-track / at-risk” management routines with rapid issue resolution and clear decision rights.
• Operationalize a repeatable delivery and implementation playbook that reduces time-to-revenue and improves launch predictability.
• Ensure cross-functional readiness for new plan and market launches (staffing, training, tooling, reporting, compliance).
• Lead execution of market scaling, ensuring operational readiness and consistent performance.
• Strengthen the operating backbone for payer reporting and customer success, improving renewal and expansion performance.
• Partner with HR to clarify field/market operating org structure, decision rights, and accountability across teams; remove bottlenecks and overlapping ownership.
• Partner with Finance on annual plan, staffing and capacity models, and unit economics; ensure the operating plan is executable.

Product Manager

• Own the roadmap for our internal care delivery tools focusing on maximizing care team throughput while maintaining the highest standards of patient safety.
• Leverage data to make informed decisions, utilizing A/B testing and analysis.
• Ensure that data is collected and flows accurately between backend systems and frontline tools, supporting maintenance in the correct source of truth for patient data.
• Conduct research to identify friction in charting, member engagement and communications and patient/panel management.
• Design automated task-routing systems and clinical decision support tools that allow our care operations to scale within existing markets and into new markets.
• Lead the technical strategy for integrating our EHR with our internal backend platform and third-party tools.
• Conduct market research and analysis to understand market opportunities and drive prioritization of features to build product differentiation.
• Act as the primary bridge between Care Operations, Engineering, and Compliance (HIPAA/SOC2) to ensure product decisions reflect both clinical and technical realities.

Senior Product Manager

Data Analyst

• Develop a deep understanding of our business, care programs, and data.
• Perform analyses and design complex data models to meet business and research needs. Synthesize data into actionable insights that improve clinical quality, operational efficiency, and outcomes.
• Conduct cohort analysis, user segmentation, funnel analysis, and A/B testing to optimize product and user engagement.
• Automate client reporting packages and streamline data ingestion pipelines.
• Ensure accuracy, integrity, and quality of reports, dashboards, and analyses.
• Report on healthcare quality metrics (HEDIS preferred) to measure program impact.
• Identify opportunities to streamline processes and build scalable data solutions.
• Develop outcomes dashboards and reporting to support clinical operations and quality management. Perform risk stratification and member escalation analyses to optimize clinical oversight and preventive engagement. Support compliance with HIPAA and data privacy requirements across environments.
• Partner with product, clinical, engineering, and operations teams to translate business needs into analytics solutions.
• Support strategic planning and drive adoption of data-driven practices across the organization.
• Develop marketing attribution models, retention and churn analysis, and CAC/LTV metrics to inform growth strategies.
• Analyze field and provider performance, referral effectiveness, and KPI development to support outreach and engagement.
• Contribute to the team’s productivity, research goals, and innovation efforts.

Senior Data Analyst

Marketing

• Support the development and execution of member acquisition and enrollment efforts across marketing, sales, community, & provider channels
• Builds and manages automated, multichannel marketing campaign workflows, including sms, email, phone, and direct mail
• Gain a deep understanding of our target Medicaid populations to better reach and understand the membership base
• Develop playbooks and toolkits for community and provider outreach, to scale the work from market to market
• Drive marketing analytics and measurement initiatives, ensuring we have the proper tracking set up and the reports we need to monitor performance
• Use data, A/B testing, and audience insights to continuously improve conversion and performance
• Establish, document, and standardize best-practice marketing processes and workflows (e.g., campaign execution, content governance) to ensure the Marketing team can scale efficiently while maintaining high quality and consistency
• Ensure marketing and communication materials are compliant with Cayaba and partner brand guidelines and reflect Cayaba’s value
• Partner closely with Executive Leadership team to align messaging with sales strategies
• Develop compelling content (e.g., sales pitch decks, case studies, ROI calculators) to support sales efforts and educate both technical and executive buyers
• Lead demand generation, including email campaigns, webinars, or events, to cultivate a strong pipeline of qualified leads
• Support our team’s presence at key industry events and conferences to maximize brand visibility and lead generation
• Partner with Product, Data, and Care teams to improve workflows, reporting, and the member experience
• Coach and mentor team members in a rapidly evolving organization
• Manage agencies/freelancers as needed
• Drive operational excellence in Marketing by implementing optimized workflows and technology stack integrations that directly support the company's ambitious growth and scaling objectives.

Talent Acquisition Coordinator

Director, Payer Strategy – Contracting

Chief Operating Officer

Senior Product Manager

Senior Data Analyst

Senior Marketing Manager