CathWorks

Field Network Engineer

CathWorks

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

DNSFirewallsPython

About the role

  • Lead complete system installations, including hardware setup, cabling, environmental checks, workstation configuration, and integration with hospital C Arm and PACS/DICOM environments.
  • Conduct and manage preinstall IT planning, reviewing site walkthroughs, validating technical requirements, and aligning timelines with hospital IT, biomed, and imaging teams.
  • Coordinate Information Security and IT reviews, complete InfoSec assessments, addressing follow up questions, and provide documentation required for hospital approval.
  • Support network configuration (end to end) — port activation, IP assignments, DNS, routing, VLAN segmentation, firewalls, AETs, and data transfer workflows.
  • Troubleshoot complex issues including connectivity failures, DICOM metadata problems, system processing errors, workstation performance, and hardware malfunctions (onsite and remote).
  • Support account activations, ensuring the system is operating optimally for patient procedures; provide rapid response for any workflow or technical interruptions.
  • Document all configurations and work performed, including installation reports, system setup details, service findings, and escalation notes for QA/R&D.
  • Serve as the technical liaison between hospital teams, imaging vendors, third-party field engineers, CathWorks internal teams, and Medtronic commercial partners.
  • Provide on call and remote support, guiding customers and field personnel through troubleshooting and workflow issues.
  • Train hospital personnel and partner field engineers, ensuring consistent, safe, and effective system usage and troubleshooting capability.
  • Identify improvement opportunities, providing structured feedback to R&D, QA, Product, and Operations based on real world site experience.

Requirements

  • Associates degree or higher in a relevant field – a B.S. in science and engineering is preferred.
  • Experience in hospital IT, biomedical engineering, medical imaging, or field service engineering.
  • Strong understanding of networking fundamentals (IP, Subnetting, VLANs, firewalls).
  • Familiarity with DICOM, PACS, and angiography/ C Arm workflows.
  • Confident troubleshooting across hardware, software, and network layers.
  • Excellent communication skills across technical and clinical stakeholders.
  • Ability to operate independently in high stakes clinical environments.
  • Willingness and ability to travel frequently to hospital sites across the U.S.
  • 3+ years in medical device field service or healthcare IT preferred.
  • Experience with Windows OS diagnostics, log analysis, or scripting (PowerShell/Python) preferred.
  • Background supporting complex system installations or multi-vendor integrations preferred.
Benefits
  • Direct impact on enabling next generation, AI driven coronary physiology.
  • High autonomy role with deep ownership of technical success in the field.
  • Strong cross functional exposure (Clinical, Sales, Engineering, QA, R&D).
  • Opportunities for advancement into senior field, technical training, or product focused roles.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network configurationDICOMPACSIP assignmentsVLAN segmentationfirewallsWindows OS diagnosticsPowerShellPythonsystem installations
Soft skills
communication skillstroubleshootingindependent operationtrainingfeedback provisioncoordinationproblem-solvingcustomer supportteam collaborationadaptability
Certifications
Associates degreeB.S. in science and engineering