Catholic Charities Boston

Program Manager

• Manage a team of 5-6 Family Support Specialists who provide services to DCF high risk families in their communities and homes.
• Accept, assign, and coordinate referrals to the program.
• Participate in multidisciplinary team meetings and case conferences.
• Prepare and submit billing and progress reports to the funding agency and DCF area offices.
• Oversee work performance, provide feedback to employees, for improvement when necessary.
• Monitor progress and goals throughout the year.
• Prepare the annual performance appraisal for all direct report staff.
• Report concerns including but not limited to staff performance to the Director of Home Visiting Programs.
• Maintain professional boundaries and confidentiality.
• Hire, train, and supervise staff.
• Provide employees with weekly supervision regarding case management and caseload.
• Create and maintain relationships with community partners.
• Ensure employees receive ongoing training each year to provide quality care for clients and themselves.
• Collaborate with the Director of Home Visiting Programs regarding budget and contractual obligations.

Family Support Services Program Manager