CatFace

Operations and Customer Service Associate

CatFace

part-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $27 - $32 per hour

About the role

  • Own day-to-day customer service across our DTC storefront (Aphmeow.com), Amazon Seller Central, and Walmart Brand Store, responding to inquiries with warmth, speed, and on-brand tone
  • Support product launches by coordinating between web, design, and product teams to ensure products are accurate, live on-time, and issue-free
  • Assist with 3PL and warehouse partner coordination, including managing inbound/outbound flows, resolving exceptions, and continuously improving fulfillment processes
  • Assist team with sales reporting and performance analytics, including building and maintaining dashboards that give visibility into channel health and operational KPI’s
  • Amazon Seller Central operations, including listing optimization, Buy Box management, case management, and FBA shipments
  • Assist with end-to-end logistics from vendor PO through last-mile delivery
  • Cross-functional special projects including product logistics for trade shows and conventions
  • Track and escalate delays, blockers, or communication gaps to keep launch calendars moving
  • Maintain up-to-date product and launch documentation across internal tools including trackers, asset folders, and shared calendars
  • Provide post-launch QA support, validating products went live correctly and flagging any issues
  • Log and organize customer feedback and recurring trends to inform the merchandising and operations

Requirements

  • 2-3 years of experience in customer service, e-commerce operations, and/or cross-functional coordination, ideally in a DTC, retail, or product-based environment
  • Highly organized and reliable, with a proven ability to manage multiple moving parts across teams simultaneously
  • Strong communicator who knows when to solve independently and when to escalate
  • Sharp attention to detail, able to notice when a photo is missing, a date has slipped, or a listing looks off
  • Positive, can-do energy, especially in fast-moving or ambiguous situations
  • Strong desire to learn and grow with the role
  • Stable and reliable computer and internet access
  • Authorized to work in US without sponsorship
  • Must be at least 18 year's old
Benefits
  • Medical, Dental & Vision coverage
  • 401(k) contribution
  • Flexible time off
  • Learning stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicee-commerce operationssales reportingperformance analyticslisting optimizationBuy Box managementcase managementFBA shipmentslogistics managementpost-launch QA support
Soft Skills
highly organizedreliablestrong communicatorattention to detailpositive energyability to manage multiple tasksproblem-solvingindependenceescalation skillsdesire to learn