CatFace

Customer Support

• Own day-to-day customer service across our DTC storefront (Aphmeow.com), Amazon Seller Central, and Walmart Brand Store, responding to inquiries with warmth, speed, and on-brand tone
• Support product launches by coordinating between web, design, and product teams to ensure products are accurate, live on-time, and issue-free
• Assist with 3PL and warehouse partner coordination, including managing inbound/outbound flows, resolving exceptions, and continuously improving fulfillment processes
• Assist team with sales reporting and performance analytics, including building and maintaining dashboards that give visibility into channel health and operational KPI’s
• Amazon Seller Central operations, including listing optimization, Buy Box management, case management, and FBA shipments
• Assist with end-to-end logistics from vendor PO through last-mile delivery
• Cross-functional special projects including product logistics for trade shows and conventions
• Track and escalate delays, blockers, or communication gaps to keep launch calendars moving
• Maintain up-to-date product and launch documentation across internal tools including trackers, asset folders, and shared calendars
• Provide post-launch QA support, validating products went live correctly and flagging any issues
• Log and organize customer feedback and recurring trends to inform the merchandising and operations

Operations and Customer Service Associate

3D Artist

• Animate YouTube Shorts and Intros using McHorse’s Blockbuster and Aperture Mods
• Create character movements and performances for characters and mobs based on provided scripts
• Ensure assets and messaging align with release schedules
• Familiarity with Minecraft mods and tools used in content creation
• Edit and deliver content using basic Premiere Pro workflows
• Iterate quickly based on team feedback while meeting production deadlines

Contract Blockbuster Animator

Content Marketing Manager

• Photograph products for ecommerce and marketing use (multiple angles, detailed shots, and lifestyle imagery).
• Capture lifestyle imagery aligned with the CatFace brand and vision.
• Film short-form video content for social media platforms like TikTok, Instagram Reels, and YouTube Shorts.
• Produce video ads and marketing creatives for digital advertising.
• Plan and execute photo shoots including lighting, staging, and breakdown.
• Retouch and edit images with Adobe Photoshop.
• Create clean cutouts and transparent PNG files for ecommerce.
• Edit short-form videos and ad creatives.
• Export assets in correct formats for web, advertising, and social media platforms.
• Manage file organization and quickly implement feedback and revisions.
• Manage the photo & video production pipeline for product launches and advertising campaigns.
• Track photoshoot timelines and deliver assets according to department schedules.
• Work closely with the Merchandise team to coordinate product samples for photoshoots.
• Collaborate with Marketing team on mood boards, creative direction, and campaign needs.
• Flag production risks early (missing samples, reshoots, timeline conflicts) to avoid delays.
• Available to occasionally travel for events or conventions to capture product and brand content.
• Deliver edited assets after events within required timelines.

Multimedia Content Specialist

Product Manager

• Support the merchandising teams in maintaining design intent while ensuring product manufacturability.
• Create item numbers, SOP’s that reflect the successful process of concept kick-off, costing, sampling, and production.
• Monitor product specifications and adjust development plans as needed to ensure alignment with cost, manufacturing feasibility, and schedules.
• Ensure product meets functional specifications, brand quality, licensor standards, and safety requirements.
• Ensure that all products meet established quality standards per our branding throughout the development process.
• Act as the main point of contact between internal teams and external vendors throughout the product development process.
• Coordinate with vendors to ensure timely delivery of materials, samples, and finished goods, addressing any delays or issues that arise.
• Manage product samples, including development team samples, show samples, retailer sample requests, and vault samples both physically and digitally.
• Assist in the development and management of project timelines to ensure that all product development milestones are achieved on time.

Product Development Manager

Designer

• Develop original consumer product concepts that align with our content, storylines, and fanbase of all ages.
• Pitch ideas and concepts to the Merchandise manager and upper management to incorporate feedback to refine and improve concepts.
• Work through design challenges and development restraints, adapting as needed to maintain creative integrity.
• Create quick conceptual sketches, fully rendered designs, and 3D sculpts as needed for all projects.
• Champion great design in products and be a mentor for junior designers and artists.
• Immerse and learn about Catface and its content to ensure all products are authentic and relevant to our stories and Aphmauverse.
• Work closely with the Merchandise Manager & Director of Merchandise to align on creative direction and concept execution and deadlines.
• Actively partner with PD to ensure designs are within cost requirements, manufacturability, and schedules.
• Ensure design turnarounds, CMFs 3D files are completed with attention to detail while meeting crucial deadlines.
• Balance multiple projects simultaneously, ensuring all milestones and deadlines met internally, externally, and cross-functionally.
• Provide clear updates to leadership on design progresses, challenges, and opportunities.

Operations and Customer Service Associate

Contract Blockbuster Animator

Multimedia Content Specialist

Product Development Manager

Senior Merchandise Designer