Caterpillar Inc.

Sales & Operations Planning Manager – PRISM

Caterpillar Inc.

full-time

Posted on:

Location Type: Office

Location: Morton • Arizona • Illinois • United States

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Salary

💰 $159,120 - $238,680 per year

About the role

  • You will lead your team to embed rigorous demand‑planning and execution processes across our Dealer and Customer network, driving progress toward our primary goal of improved Physical Availability.
  • Your team's primary focuses will be Major Component Forecasting: Work closely with our mining dealers and customers on the creation and transmission of their long-term component repair forecast.
  • Ensure adequate component coverage across a dealer's service fleet.
  • Collaborate with Dealers and Customers to improve forecast accuracy (Conformance) utilizing a continuous improvement framework.
  • Demand Plan Execution: Support dealers and customers through the execution of the PRISM S&OP process.
  • Leverage PRISM Connect to visualize demand plan and identify supply gaps and risks.
  • Drive demand plan execution through the timely placement of future-dated orders.
  • Process Expansion: Support PRISM Expansion through the engagement and onboarding of additional Cat Dealers and Customers.
  • Leverage cross-functional support from Aftermarket Sales Managers and Strategic Accounts.
  • Champion PRISM across the Dealer and Caterpillar network.

Requirements

  • Customer Focus: Experience with Caterpillar dealer networks or similar distribution models.
  • Customer‑centric mindset focused on improving service levels and customer experience.
  • Partnership‑driven approach to long‑term planning and forecast alignment.
  • Project Management: Knowledge of effective project management strategies and tactics.
  • Experience in inventory management, S&OP and demand planning.
  • Understanding of aftermarket, service operations, and component repair cycles.
  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  • Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
  • Top Candidates will also have: Experience in mining, heavy equipment, or industrial aftermarket environments.
  • Global or regional leadership experience.
Benefits
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
demand planningforecastinginventory managementS&OPproject managementcomponent repairdecision makingproblem solvingnegotiatingvalue selling
Soft Skills
customer focuscustomer-centric mindsetpartnership-driven approacheffective communicationrelationship managementcritical thinking