Caterpillar Inc.

Senior Account Manager

Caterpillar Inc.

full-time

Posted on:

Location Type: Office

Location: Peoria • Illinois • United States

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Salary

💰 $147,760 - $221,640 per year

Job Level

Senior

Tech Stack

Go

About the role

  • Negotiate complex, single, and multi-year signed agreements by Caterpillar and customer executives.
  • Set and determine the strategic direction for parts and services marketing communications to dealers and customers.
  • Provide direction to the parts product groups as to relevancy of their communication tactics and offerings.
  • Work across the CISD team to ensure market needs and requirements are integrated into Services Go-To-Market marketing communication plans.
  • Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs.
  • Develop aftermarket services and other types of program planning for assigned customers.
  • Partner with Global Constriction & Infrastructure Division (GCI) to find mutually beneficial solutions with customers to drive Caterpillar sales and revenue.
  • Ensure commitments are executed per the contract, manage aftermarket offerings, and drive consistency for customers on a worldwide basis.

Requirements

  • Progressively responsible and broad experience in aftermarket and prime product sales or product support disciplines
  • Prior work experience in the field working with clients and dealers
  • Experience in the construction and/or mining industry
  • Equipment lifecycle/fleet management experience
  • Bachelor’s degree
Benefits
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
aftermarket servicesprogram planningproduct supportsales managementcontract managementcustomer satisfactionmarket communicationstrategic directionnegotiation
Soft Skills
communicationcollaborationproblem-solvingcustomer relationship management