Technical Sales Support Engineer – Power Systems
Caterpillar Inc.
full-time
Posted on:
Location Type: Office
Location: Irving • Texas • United States
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Salary
💰 $110,520 - $165,840 per year
About the role
- Provide front-line technical support to dealers and sales teams for packaged generator set products (LV & MV).
- Lead product sizing, selection, and application engineering for generator systems.
- Develop technical proposals and respond to RFPs and tenders.
- Conduct product demonstrations and presentations to customers and consultants.
- Understand customer requirements and recommend tailored solutions.
- Respond to dealer inquiries on Electric Power products, from basic to complex.
- Develop quotations for custom solutions beyond standard offerings.
- Provide project-specific technical guidance and interface with core engineering teams.
- Interpret tender specifications and coordinate with engineering to produce submittal documents.
- Support Sales teams by providing technical justification for solution offerings.
- Participate in customer visits with Sales to identify opportunities and define technical scope.
- Provide sales enablement through training, commercial‑technical clarification, and product positioning.
- Identify upsell and cross‑sell opportunities based on application insights.
- Support transition from opportunity to order by ensuring alignment between Sales, Dealers, and Engineering.
- Build and maintain strong relationships with dealers, consultants, etc.
- Act as a liaison between sales, engineering, and product development teams.
- Provide Pre-Sales technical consultation to dealers and consultants, ensuring alignment with project requirements.
- Collaborate with sales teams to understand customer needs and propose tailored solutions.
- Support business development efforts by identifying opportunities and technical differentiators.
- Develop technical documentation, training materials, and reference white papers.
- Deliver product application training to internal teams and external stakeholders.
Requirements
- Bachelor’s degree in electrical or mechanical engineering
- Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
- Working knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients
- Extensive experience and understanding of effective communication concepts, tools and techniques
- Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
- Working knowledge of relationship management techniques
- Extensive experience and knowledge of a given technology and various application methods
- Technical knowledge of genset controllers, synchronization, paralleling schemes, and electrical system architecture.
- Experience within power systems, generator applications or related required.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportproduct sizingapplication engineeringtechnical proposalsRFPsproduct demonstrationsquotationstechnical guidancegenset controllerselectrical system architecture
Soft Skills
customer relationship managementeffective communicationproblem-solvingcollaborationsales enablementtrainingcustomer needs assessmenttechnical consultationproject alignmentbusiness development
Certifications
Bachelor’s degree in electrical engineeringBachelor’s degree in mechanical engineering