Caterpillar Inc.

Product Support Representative – Power & Energy

Caterpillar Inc.

full-time

Posted on:

Location Type: Office

Location: Ismaning • Germany

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Job Level

SeniorLead

About the role

  • Advising dealers on product support initiatives and dealer and customer-related strategies
  • Advising dealers on marketing and sales initiatives and dealer and customer-related strategies
  • Drive continuous improvements in dealer capabilities aligned with product support operations excellence programs
  • Ensure adequate capability and capacity are in place at the dealers to deliver services growth
  • Develop and maintain in-depth knowledge of organizational products, programs, and dealer operating models
  • Answer inquiries and resolve complex issues regarding business plan execution, operational improvement, and achievement of commercial targets
  • Consult with dealer leadership and commercial teams to assess, challenge, and improve marketing and sales capabilities
  • Govern dealer execution of programs that increase sales effectiveness and improve customer experience

Requirements

  • Several years of professional experience (minimum 7 years) with increasing responsibility in power, energy, and/or construction industries
  • Demonstrated ability to operate as a senior individual contributor
  • Experience working in a regional or multi-country environment
  • Business fluent English and German (spoken and written)
  • Completed Bachelor’s degree or comparable qualification
  • Strong communication and stakeholder management skills
  • Willingness to travel approximately 30–40%
Benefits
  • helpful training
  • relatable mentors
  • global experience
  • competitive salary package
  • work-life balance
  • growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product supportmarketing strategiessales strategiesoperational improvementbusiness plan executionsales effectivenesscustomer experience
Soft Skills
communication skillsstakeholder managementconsultative skillsproblem-solvingleadership
Certifications
Bachelor’s degree