Caterpillar Inc.

Senior Product Service Engineer

Caterpillar Inc.

full-time

Posted on:

Location Type: Office

Location: Brisbane • Australia

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Job Level

Senior

About the role

  • Serve as a regional conduit for communicating product health updates and own the field product problems for LMT’s.
  • Assist Dealer Tech Support teams by providing timely and quality recommendations to service requests raised through Dealer Solutions Network (DSN).
  • Support Dealers by undertaking field and customer site visits to gather information on reported product problems and/or to provide progress updates on ongoing projects on behalf of the Product Group.
  • Work closely with internal and Dealer Equipment Management teams to monitor overall performance (including reliability, durability, maintainability and serviceability) of LMT’s.
  • Promote Continuous Product Improvement (CPI) culture among internal and Dealer teams.
  • Own Product Problem Management process for the assigned products. This includes consolidating product issue priorities from various Regions to represent Australasia region as part of quarterly CPI updates.
  • Work with Dealer and Region contacts to gather field data and conduct preliminary analysis of reported product problems.
  • Work with Region and Dealer contacts to facilitate return of failed iron to the Product or Component Groups as well as coordinate field validation of product improvements as required.
  • Monitor release of Product Improvement (PIP) and Product Support Programs (PSP) and actively promote the culture of timely completion of service programs to improve product reliability and reduce commercial exposure to the enterprise.
  • Support internal and Dealer stakeholders by providing recommendations on critical spares stocking in preparation for launching new product in the Region.
  • Work with relevant internal stakeholders to ensure parts coverage by raising Incremental Parts Stocking Requests (IPSR) during abnormal demands due to new field problems.

Requirements

  • An engineering degree in relevant discipline and/or equivalent field experience.
  • Strong mechanical aptitude and knowledge of mining products in various applications.
  • Experience in service, service engineering and product support related positions.
  • Experience and knowledge of CPI process and quality reporting.
  • Experience and knowledge of systems used to support products including SIS, SIMSi, RWA, High Velocity Desktop systems.
  • Good understanding of Six Sigma methodology, Green Belt or higher would be advantageous.
  • Demonstrated experience in failure and technical analysis.
  • Excellent communication skills.
  • Must be willing to travel between 25 to 50%.
  • Must be available 5 days in the office.
Benefits
  • Competitive remuneration package
  • Attractive Bonus and Share options
  • Career development with global prospects
  • A strong commitment to safety and your wellbeing
  • An inclusive workplace culture focused on quality, customer service and the environment
  • A commitment to diversity and inclusion, equal opportunity, and equal outcome
  • The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mechanical aptitudeservice engineeringproduct supportfailure analysistechnical analysisCPI processquality reportingSix SigmaGreen Belt
Soft Skills
communicationrecommendationcollaborationproblem-solving
Certifications
engineering degreeSix Sigma Green Belt