Senior Marketing, Operations Representative
Caterpillar Inc.
full-time
Posted on:
Location Type: Office
Location: Peoria • Illinois • North Carolina • United States
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Salary
💰 $128,470 - $192,710 per year
Job Level
About the role
- Lead Cat Certified Used (CCU) program support, including coordinating CCU/CVA/EPP initiatives across field teams and dealer networks.
- Drive CCU scorecard leadership, including reviewing results, identifying performance gaps, and preparing leadership-level insights and questions.
- Ensure CCU Audit compliance, supporting dealers in understanding requirements and helping resolve discrepancies.
- Lead or contribute to training programs related to Used, CCU, and inspection processes, ensuring materials align with 2030 growth goals and dealer needs.
- Produce and distribute the monthly Used Equipment newsletter, ensuring insights, industry trends, and updates are clear and actionable.
Requirements
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer FocusDecision MakingCritical ThinkingEffective CommunicationsProblem SolvingValue Selling
Certifications
Cat Certified Used (CCU)