Caterpillar Inc.

Senior Account Manager – Precision Mining

Caterpillar Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Tucson • Arizona • Illinois • United States

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Salary

💰 $147,760 - $221,640 per year

Job Level

Senior

About the role

  • Serve as the primary, trusted point of contact for mine sites adopting new technologies.
  • Build and sustain long‑term strategic relationships with customer stakeholders at both site and corporate levels.
  • Spend time at the mine site to understand customer operations, monitor technology implementation and progress, and learn about critical customer requirements.
  • Proactively monitor customer satisfaction, anticipate issues, and drive resolution by mobilizing internal teams and dealer partners.
  • Lead structured, regular customer touchpoints to capture operational feedback, evolving needs, and adoption insights.
  • Own the customer adoption journey, ensuring customers realize tangible value from new technology investments.
  • Partner closely with solution engineering, deployment, support, and dealer teams to track implementation progress, risks, and communication needs.
  • Translate complex technical updates into clear, actionable insights for customers.
  • Identify and remove barriers to adoption by aligning internal stakeholders around solutions.
  • Ensure alignment between customer expectations, deployment timelines, and support responsibilities across Caterpillar and dealer organizations.
  • Enable and position dealers for long‑term, sustainable customer support and operational success.
  • Own and manage all customer inquiries related to the new offering, ensuring rapid routing to the appropriate internal experts.
  • Maintain strong cross‑functional alignment with product, engineering, deployment, commercial, and dealer teams.
  • Capture and document customer challenges, performance feedback, and lessons learned to inform continuous improvement.
  • Support the integration of newly acquired technologies into a single, cohesive Caterpillar commercial approach.
  • Ensure consistent messaging, account strategy, and customer engagement across business units and dealers in North America.
  • Identify and drive upsell and cross‑sell opportunities by deeply understanding customer operations, technology roadmaps, and future needs.
  • Develop a deep understanding of each mine site’s operational priorities, technology maturity, and business objectives.
  • Assess readiness and identify sites best positioned for future technology adoption waves.
  • Support forecasting, pipeline development, and long‑term strategic account planning.

Requirements

  • Proven experience in customer-facing sales, account management, or customer success roles.
  • Mining industry experience (operations, technology, engineering, or similar).
  • Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Excellent communication, expectation-setting, and customer engagement skills.
  • Strong communicator capable of simplifying technical concepts.
  • Self-starter with strong ownership and follow-through.
  • Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
  • Strong relationship-building skills, especially with complex customer organizations and channel partners.
  • Ability to coordinate across multiple internal groups and dealer networks.
  • Organized, proactive, and able to manage multiple moving parts.
  • Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Benefits
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementsalesnegotiationtechnology adoptionpipeline developmentforecastingoperational feedbackcustomer engagementdecision-making
Soft Skills
communicationrelationship-buildingorganizationalproactiveself-starterownershipsimplifying technical conceptscollaborationexpectation-settingproblem-solving