Caterpillar Inc.

Mining Services Business Consultant

Caterpillar Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Tucson • Arizona • Illinois • United States

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Salary

💰 $128,470 - $192,710 per year

About the role

  • Guide CVA development, execution, and performance toward the achievement of customer PA targets.
  • Execute CVA performance reporting, visualization, forecasting, trends, and progress towards targets.
  • Guide the RI CVA growth and execution strategy beyond 2026 – identify, outline, and prioritize key workstreams needed.
  • Provide CVA, Connectivity, and PA data insights to guide and prioritize RISST and Cat dealer efforts.
  • Provide VOB for development and enhancement of Cat Foresight, CVA Signal, and other internal tools.
  • Establish processes for accurate and efficient CVA registration.
  • Support the management of the CVA marketing portfolio.
  • Quantify the value of CVAs and integrate into various tools, resources, materials, and messaging.
  • Utilize lean methodologies to continuously improve processes and performance.
  • Utilize data analysis to guide decisions and address issues through identification of root cause

Requirements

  • Experience in data review and analysis, strategic development and execution , and dealer engagement.
  • Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
  • Experience working with Cat dealers.
  • Knowledge of the values and practices that align customer needs and satisfaction and ability to leverage that information in creating customized solutions.
  • Strong written and verbal communication and presentation skills.
  • Strong ability to make complex concepts easy to understand.
  • Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations.
  • Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to business partners.
  • Ability to influence and impact decisions within and outside own organization.
  • Makes sound recommendations when faced with alternatives.
  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
  • Identifies and documents specific problems and resolution alternatives.
  • Ability to establish and maintain strong working relationships with business partners.
Benefits
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisCVA developmentperformance reportingforecastinglean methodologiesstrategic developmentprocess improvementcustomer service techniquesproblem resolutiondata insights
Soft Skills
written communicationverbal communicationpresentation skillsorganizational acumeninfluencerelationship buildingbig picture thinkingcustomized solutionsdecision makingcomplex concept simplification