Caterpillar Inc.

Senior Account Manager

Caterpillar Inc.

full-time

Posted on:

Location Type: Office

Location: Chicago • Illinois • Texas • United States

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Salary

💰 $128,470 - $192,710 per year

Job Level

Senior

About the role

  • Responsible for guiding direct reports and agency partners to deliver work with excellence
  • Serve as an escalation point, coach and mentor to direct reports
  • Build trust and accountability with agency/organizational partners that support client deliverables
  • Establishment and maintenance of strong relationships with their assigned business unit partners and extended agency and Enterprise teams.
  • Affirmation of trust with clients through consistent communication and value-added engagements, connecting dots for the clients across the enterprise, understanding their needs, and providing tailored solutions.
  • Management of client relationships in a solution-oriented way, knowing how to navigate interpersonal differences and utilizing escalation when needed.
  • Monitor and manage the financial performance of client accounts, including budgeting, forecasting, and financial reporting
  • Communication of business unit objectives and strategies to agency team members and establishment of accountability for the role that everyone has in helping the client achieve their goals through Ironworks.
  • In depth knowledge of current Caterpillar strategic pillars and their goals and objectives.
  • Creation of creative briefs aligning to client’s business objectives, utilizing industry data, past campaign performance, and insights to jump start agency creativity.
  • Ensure the team delivers sound strategic media recommendations based on a clear understanding of brand objectives
  • Application of a data-first mindset to the creation of campaigns, from utilizing data to inform the brief to how to measure campaign effectiveness.
  • Ability to develop scopes of work and budgets that clearly articulate agency commitments to clients and client accountability to agency
  • Strong organization and communication skills to effectively lead the ideation, development, execution, and measurement of projects, working in partnership with agency team members to deliver the best, and most effective work for clients.
  • Fostering trust and collaboration within agency work groups, serving as a coach and partner
  • Ability to traverse tactical and strategic conversations throughout the same day without jeopardizing strong communication to clients and agency partners.
  • Navigation of complex projects and tight timelines effectively, while managing expectations with clients and agency partners.
  • Steadfast focus and resilience during times of change and high agency activity.

Requirements

  • Position requires a four-year degree from an accredited college or university OR equivalent work-related experience
  • Experience managing multiple clients and competing priorities
  • Experience in marketing agency scope and budget development
  • Experience leading direct reports and supporting career growth
  • Knowledge and experience in budget management and accountability, up to $5MM
  • Experience working in a digital-first agency, actively leading integrated marketing campaigns
  • Strong knowledge of digital, social, video and search
  • Client relationship leadership experience
  • A strategic mindset, excellent project management skills, and the ability to collaborate across strategy, creative, and production teams
  • Broad range of experiences in the development and execution of marketing communications strategies with examples in sales material development, creative and digital strategy development, product launches, and messaging platform development.
  • Self-starter with entrepreneurial mindset, experience in accountability for fostering organic growth within a portfolio of clients
  • Ability to excite and inspire clients and agency partners to create new ideas and solutions, knows how to navigate competing ideas to arrive at a solution that addresses the client’s business needs.
  • Ability to lead and manage multiple projects and priorities without jeopardizing work quality, communication, or collaboration
  • Critical thinking to drive data-driven solutions, ability to drive insights through questions and facilitating client conversations
  • Strong emotional intelligence and ability to lead with influence down, across, and up throughout the organization
  • Strong capacity for empathy to deliver impactful insights to drive creativity and foster strong relationships
  • Establishes work ethic expectations through leading by example, ability to hold the client and supporting team members accountable for meeting expectations and executing with excellence.
Benefits
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
budget managementfinancial reportingmarketing communications strategiesdigital marketingsocial media marketingvideo marketingsearch marketingproject managementdata-driven solutionscreative brief development
Soft Skills
leadershipcommunicationcollaborationcritical thinkingemotional intelligenceorganizationresiliencetrust buildingcoachingproblem-solving
Certifications
four-year degree