The Digital Demand Intake & Delivery Program Manager manages a team responsible for leading enterprise scale demand intake, governance, and delivery transparency across Cat Digital and enterprise partners.
This role drives process efficiency, on time delivery, and partner satisfaction by owning demand intake frameworks, delivery readiness, KPI support, and cross functional governance.
The Program Manager ensures that strategic initiatives are scoped, prioritized, and delivered with consistency, visibility, and measurable outcomes.
Lead and continuously improve the demand intake process to maximize efficiency, transparency, and investment value.
Support Cat Digital leadership and teams in the adoption and effective use of product and program management toolsets.
Ensure alignment of intake processes with enterprise cost and KPI expectations.
Drive effective and transparent demand intake through the DRB process.
Ensure scoping and solutioning activities meet or exceed 80% on time delivery targets.
Provide clear delivery status, risks, and dependencies to Cat Digital and enterprise partners.
Lead and support governance models across Customer Success Management, Dealer Dependency, and enterprise initiatives.
Partner with industry and enterprise stakeholders to accelerate delivery through structured governance and dependency management.
Enable consistent handoffs and alignment across leadership scorecards and suite rollovers.

Requirements

Proven experience as a Program Manager leading complex, cross functional digital or enterprise initiatives.
Strong expertise in demand intake, governance, and delivery management frameworks.
Demonstrated ability to lead through influence across business, digital, and enterprise partners.
Experience driving KPI based outcomes, on time delivery, and executive level transparency.
Strong communication, organization, and stakeholder management skills.
Proven ability to lead, coach, and develop teams while driving delivery and results.
Experience supporting largescale digital transformation or enterprise portfolio management.
Familiarity with product management, demand intake, and governance tools (i.e., Azure DevOps, Aha! or similar platforms).
Experience working with dealer, customer, or industry facing programs.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementdemand intakegovernance frameworksdelivery managementKPI managementdigital transformationportfolio managementstakeholder management

Soft Skills

leadershipcommunicationorganizationinfluencecoachingteam development