MineStar Technical Support Manager – Command for Hauling
Caterpillar Inc.
full-time
Posted on:
Location Type: Office
Location: Tucson • Arizona • Illinois • United States
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Salary
💰 $147,760 - $221,640 per year
About the role
- Lead, and thoughtfully grow, a uniquely capable team that can fulfill a wide range of responsibilities in support of our internal and external customers
- Build strong working relationships with internal teams and dealers to ensure their success.
- Participate in regular technical meetings with Dealers, Parts and Supply Chain, Engineering and Component Suppliers on key technology parts and components
- Manage product specific Warranty and Goodwill claims globally
- Develop and manage Technology Service Publications and Technical Literature to support the autonomous truck fleets
- Collaborate with the global Service Engineering teams and other MineStar Product Support Managers to document problem analysis, communicate corrective actions, and escalate priorities to key stakeholders on MineStar Software and Hardware issues.
- Create and report product improvement ideas including functional enhancements and supportability improvements.
- Assist your team in the management of New Product Introduction (NPI) projects, Field Inspections and Campaigns and New Build technical assistance.
- Support MineStar Product Field Follow Testing and Validation programs globally.
- Engage with the team on Product related Incident Investigations as required.
- Generate system reports tracking components, parts and warranty performance and insights.
Requirements
- Bachelor’s Degree (Engineering stream) or equivalent technical experience.
- Prior Management experience (3+ year)
- Product or industry specific knowledge and experience (3+ year)
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement * These benefits also apply to part-time employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Warranty managementTechnical literature developmentProblem analysisProduct improvementNew Product Introduction (NPI)Field InspectionsCampaign managementIncident investigationSystem reportingValidation programs
Soft skills
Team leadershipRelationship buildingCollaborationCommunicationStakeholder engagementAnalytical thinkingProblem-solvingProject managementCustomer supportAdaptability
Certifications
Bachelor’s Degree in EngineeringManagement certification