Catena

Clinic Operations Coordinator – Virtual Front Desk, Care Ops

Catena

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Answer and triage all inbound patient calls within operational hours
  • Respond to patient inquiries via email and text with professionalism and empathy
  • Gather relevant patient information to support provider preparation
  • Convert inbound inquiries into scheduled appointments and ensure timely responses
  • Manage appointment scheduling, rescheduling, confirmations, and cancellations
  • Onboard patients into the EHR and ensure completion of intake requirements
  • Verify insurance eligibility and confirm payment methods on file
  • Collect copays and follow up on missing patient information prior to visits
  • Track and follow up on labs, referrals, pharmacy issues, and documentation
  • Proactively contact patients to resolve outstanding care-related items
  • Coordinate with billing teams on claims and discrepancies
  • Follow up on unpaid balances and ensure timely resolution
  • Create and maintain SOPs for core operational workflows
  • Standardize communication templates and scripts
  • Provide feedback to improve internal systems and processes
  • Document workflows in real time to support scalability
  • Compile monthly performance reports from the EHR
  • Identify operational bottlenecks and recommend improvements

Requirements

  • Must-Haves (Required)
  • - 2+ years of experience in a healthcare setting (clinic operations, front desk, or care coordination)
  • - Strong verbal and written English communication skills
  • - Experience working with EHR systems (Athena, eClinicalWorks, Tebra, or similar)
  • - Proven ability to manage patient interactions, including scheduling and billing conversations
  • - Proactive, detail-oriented, and highly organized work style
  • - Strong follow-through and ability to independently close operational loops
  • Nice-to-Haves (Preferred)
  • - Direct experience with Athena/Athenahealth
  • - Experience in early-stage or startup healthcare environments
  • - Background supporting multiple providers or clinics simultaneously
  • - Exposure to SOP creation and process improvement initiatives
  • - Familiarity with patient acquisition or marketing workflows
Benefits
  • - **Competitive Salary:** Based on experience and skills
  • - **Remote Work:** Fully remote—work from anywhere
  • - ** Performance Bonus:** Based on data accuracy, reporting timeliness, and overall sales efficiency
  • - ** Team Incentives:** Recognition for maintaining 100% CRM hygiene and on-time reporting
  • - ** Generous PTO:** In accordance with company policy
  • - ** Health Coverage for PH-based talents:** HMO coverage after 3 months for full-time employees
  • - **Direct Mentorship:** Guidance from international industry experts
  • - **Learning & Development:** Ongoing access to resources for professional growth
  • - **Global Networking:** Connect with professionals worldwide
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EHR systemsschedulingbillinginsurance verificationpatient onboardingSOP creationprocess improvementdata documentationperformance reportingpatient acquisition
Soft Skills
verbal communicationwritten communicationprofessionalismempathydetail-orientedorganizational skillsproactivefollow-throughindependent workfeedback provision