Operations Coordinator – Healthcare Partnerships, Operations
Catena
full-time
Posted on:
Location Type: Remote
Location: Dominican Republic
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About the role
- Ensure operational workflows run smoothly across healthcare partnerships, improving efficiency and reducing errors.
- Maintain accurate CRM and project documentation to enhance visibility and decision-making.
- Support partner engagement and internal teams by coordinating follow-ups, meetings, and communications.
- Contribute to process improvements that increase overall operational effectiveness and scalability.
- Maintain and update partnership CRM data, ensuring all opportunities, follow-ups, and touchpoints are accurately tracked.
- Monitor sales pipelines and partnership conversations, flagging risks or stalled items proactively.
- Coordinate scheduling and logistics with healthcare and blood center partners.
- Handle routine partner communications related to scheduling, documentation requests, and operational coordination.
- Review recordings from internal and external meetings to extract action items, decisions, and next steps.
- Update project documentation and living documents based on meeting outcomes and partner requirements.
- Prepare follow-up materials and documentation packages for partners post–sales or operational meetings.
- Ensure key takeaways are logged with clear ownership and due dates in internal systems.
- Serve as the operational backbone of the Notion workspace, ensuring information is current and accessible.
- Create and maintain project, launch, and partnership trackers with high visibility.
- Build and refine workflows, templates, and documentation as operations scale.
- Handle ad hoc operational tasks common in fast-growing startup environments.
- Support new market launches through documentation, partner onboarding, and scheduling.
- Assist with vendor coordination and administrative tasks as needed.
- Identify inefficiencies and recommend process improvements to increase operational effectiveness.
Requirements
- Strong systems-thinking mindset with the ability to create order from complexity.
- Exceptional written communication skills, with the ability to tailor messaging to different audiences.
- High attention to detail and strong prioritization skills.
- Experience using Notion or similar collaborative project management tools.
- Experience working with CRM systems to track partnerships or opportunities.
- Ability to work independently and stay on track without constant oversight.
- Comfort operating in ambiguous, fast-paced startup environments.
- Experience supporting founders or senior executives in startup settings (preferred).
- Experience with calendar management and cross-time-zone scheduling (preferred).
- Background in sales operations or business development support (preferred).
- Exposure to documentation-heavy or compliance-oriented partnerships (preferred).
- Experience using Clay or similar workflow tools (preferred).
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM systemsproject managementcalendar managementsales operationsbusiness development supportdocumentation managementworkflow improvementdata trackingprocess improvementpartner onboarding
Soft Skills
systems-thinkingwritten communicationattention to detailprioritizationindependenceadaptabilityorganizational skillsproblem-solvingcollaborationstakeholder engagement