Catena

Bilingual Phone Representative, English – Spanish

Catena

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Job Level

Junior

About the role

  • Outbound Patient Engagement – 35%
  • Make outbound phone calls to prospective new patients and families
  • Conduct follow-ups via email and SMS as needed
  • Schedule initial appointments and confirm next steps
  • Maintain a professional, empathetic tone during all interactions
  • Patient Onboarding & Support – 25%
  • Guide families through the full onboarding process
  • Address questions, objections, or concerns in real time
  • Ensure completion of post-call tasks such as consent forms and document uploads
  • Billing & Insurance Communication – 20%
  • Clearly explain billing structures and insurance coverage
  • Set accurate expectations around payments and timelines
  • Handle sensitive financial and healthcare conversations with confidence and empathy
  • CRM & Workflow Execution – 15%
  • Log all activities, call outcomes, and follow-ups in the CRM
  • Track conversion progress and scheduling metrics
  • Work independently to meet call and booking targets
  • Cross-Functional Feedback – 5%
  • Identify recurring patient pain points or technical issues
  • Share structured feedback with internal teams
  • Flag bugs or system issues impacting patient experience

Requirements

  • Bilingual fluency in English and Spanish (verbal and conversational)
  • 1–3 years of experience in phone-based sales, telemarketing, or outbound calling roles
  • Strong verbal communication and interpersonal skills
  • Ability to explain complex information clearly and calmly
  • Comfort handling objections, rejection, and difficult conversations
  • Experience using CRM or sales tools
  • High level of professionalism, empathy, and accountability
  • Prior experience in healthcare, medical services, or patient coordination (preferred)
  • Experience with telephony or customer support platforms (preferred)
  • Background in remote or fast-paced startup environments (preferred)
  • Interest in leadership or helping scale new operational functions (preferred)
  • CRM or sales software (Required)
  • Email tools (Required)
  • SMS or messaging platforms (Required)
Benefits
  • Competitive Salary: Based on experience and skills
  • Remote Work: Fully remote—work from anywhere
  • Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
  • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
  • Generous PTO: In accordance with company policy
  • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
  • Direct Mentorship: Guidance from international industry experts
  • Learning & Development: Ongoing access to resources for professional growth
  • Global Networking: Connect with professionals worldwide

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
phone-based salestelemarketingoutbound callingCRMsales toolstelephonycustomer support
Soft skills
verbal communicationinterpersonal skillsempathyaccountabilityability to explain complex informationcomfort handling objectionsprofessionalism