Account Manager – Merchandising, E-commerce Platform
Catena
full-time
Posted on:
Location Type: Remote
Location: Argentina
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About the role
- Serve as the primary point of contact for 1–2 high-value client accounts.
- Manage approximately 20 active accounts or projects at various stages.
- Maintain professional, clear, and timely client communication.
- Ensure expectations are met across timelines, deliverables, and quality standards.
- Review, edit, and process incoming orders for accuracy and completeness.
- Route orders to appropriate vendors and track fulfillment progress.
- Maintain accurate order documentation, timelines, and records.
- Ensure all milestones are executed on schedule from intake to delivery.
- Act as the main liaison for vendor-side account coordination.
- Manage escalations related to delays, production issues, or discrepancies.
- Collaborate with internal support and operations teams to resolve issues.
- Identify inefficiencies in account and fulfillment workflows.
- Contribute to process improvement initiatives and documentation.
Requirements
- 2–4 years of experience in account management, project management, or order management.
- Experience supporting B2B clients or accounts.
- Strong written and verbal English communication skills.
- High attention to detail with excellent organizational skills.
- Ability to work autonomously in a fast-paced remote environment.
- Proficiency with standard business tools and collaboration platforms.
- Availability to work US time zones with Eastern and Pacific overlap.
- Experience in merchandising, supply chain, production, or fulfillment environments.
- Background in vendor coordination or operational account ownership.
- Experience working with e-commerce or order management platforms.
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementproject managementorder managementvendor coordinationprocess improvementmerchandisingsupply chainproductionfulfillmente-commerce
Soft skills
communicationattention to detailorganizational skillsautonomyproblem-solvingcollaborationtime managementclient relationship managementadaptabilityinitiative