Catch22

Compliance

• Lead on internal contract assurance inspections of Catch22 Employability & Skills services and to provide RAG ratings, reports and improvement plans to senior management.
• This will include desk-based auditing and when required on-site audit visits at our locations across the country.
• Lead on audit inspections of services ensuring that Catch22 are well prepared before and during commissioner assurance visits.
• Supporting the Operations Managers to ensure compliance and auditing of staff by completing monthly PAAs and supporting the preparation and completion of Brilliant Basics audits.
• Provide advice and guidance to managers and their local operational teams on these requirements and expectations to ensure complete compliance.
• Provide line management to the Hub admin and ensure resource is allocated to ensure maximum efficiency of the overall compliance function.
• Leading on the training and support for the division’s Admin assistants, supporting them with all their key compliance tasks, ensuring they complete the exceptions reports to help them achieve the best possible PAA scores.
• Leading on training new staff on the expectations of outcome evidencing and providing guidance to the division’s Admin assistants when they are validating outcomes.
• Leading on the collation of impact evidence across all services so that they can be reported quarterly.
• Leading on the collation of satisfaction surveys across all programmes so that they can be reported quarterly.
• Support the Operational Governance team to prepare for, and manage Matrix Standard inspections and support with any future accreditation requirements.
• Assist with projects that will support the wider Catch22 organisation to achieve relevant ISO standards, Merlin, and any other recognised standards of safe, effective, high-quality operational delivery and business management.
• Be responsible for compliance against the reporting calendar for the year, ensuring that services are clear on expectations and able to report with ease and on time.
• Produce and develop reports on a planned basis and further interim reports as required across all services.
• Work with the Data Manager to analyse data to identify and report on themes and trends for the hub to support service delivery and development.
• Following processes to ensure all paperwork and performance is tracked and submitted efficiently and accurately.
• Supporting staff with loading all contractual paperwork onto in-house data system when necessary.
• Perform, organise, and streamline operational tasks, systems and processes to reduce the potential for errors.

Compliance and Quality Manager