Partner closely with marketing, product, and leadership team to develop retention strategies
Increase customer loyalty and lifetime value
Mitigate churn across our e-commerce and store customer cohorts
Extract and analyze CRM data, customer service feedback, and survey insights for reporting
Define additional metrics and tracking to measure retention health and brand heat
Identify shifts within customer behavior and actions to drive growth
Provide data driven direction on lifecycle marketing campaigns
Use data to enhance the pilot loyalty program and clienteling services

Requirements

3-5 years experience in corporate strategy, consulting, or CRM experience
Strong data analytics and qualitative skills, SQL is a strong plus!
Deep experience in analytics platforms
Looker proficiency a must: dashboard modeling and design: Looks, views, and joins as well as data validation
Experience with customer research methods – including coding and deploying surveys, and social listening
Ability to translate insights into actionable strategies
A strong communicator who enjoys collaborating with small, cross functional teams
A passion for the Catbird brand and sustainability mission is a strong plus!

Benefits

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

data analyticsSQLdashboard modelingdata validationcustomer research methodssurvey codingsurvey deploymentsocial listeningmetrics definitionretention strategies

Soft skills

strong communicatorcollaborationactionable strategy translationdata-driven decision makingcustomer loyalty enhancementlifecycle marketingcross-functional teamworkcustomer behavior analysisleadership collaborationpassion for sustainability