Catapult

Customer Success Specialist

Catapult

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Account manage a select portfolio of teams within your dedicated territory
  • Educate customers on best practice when utilizing Catapult technology and value proposition
  • Drive new business success & contract extensions through various activities, including performing on-site and virtual product demonstrations. This includes cross selling and upselling across the product platform
  • On-going remote support to our growing customer base on Catapult’s entire range of athlete monitoring hardware and software solutions
  • Customer service initiatives, follow-up calls, visits, emails and communication central to creating a great customer experience
  • Maintaining Client Health through active account management
  • Product feedback and innovation internally
  • Provide evidence based, scientific materials for marketing, internal and external purpose
  • Maintain a large database of information
  • Aid in the data analysis of our elite teams where required
  • General representation of Catapult at domestic and international conferences where required
  • Research and development of Catapult’s product stack

Requirements

  • 2+ years working in the elite sporting environment
  • Fluent English
  • Hands on experience with performance monitoring tools such as GPS, velocity based training; Video Analysis; Tactical applications
  • Proficient in statistical analysis of large data sets
  • Proficient with computers and Microsoft office
  • Account management experience with a large customer base (desired)
  • Great communication skills to foster new relationships and build on existing relationships with a select customer portfolio
  • Ability to analyse, and interpret data
  • Effective communication to articulate findings to coaches, athletes, and other performance staff
  • The desire to influence the performance management of elite sports
  • Ability to work individually and with a larger regional team
  • Communicate effectively with key stakeholders, particularly software and hardware engineers
  • Bachelor’s degree in Exercise and Sport Science or related discipline required
  • Sports science or strength and conditioning related experience in football (soccer) is desirable.
Benefits
  • We have amazing people. We promise you’ll work with some of the most ambitious, intelligent people in an exciting industry, and do some of the best work of your life.
  • We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary.
  • We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance.
  • Our workforce spans more than 20 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness.
  • We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve. There is an unlimited opportunity to grow, do more, and do better.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance monitoring toolsGPSvelocity based trainingvideo analysisstatistical analysisdata analysisMicrosoft Officeaccount managementcustomer servicedata interpretation
Soft Skills
communication skillsrelationship buildingteamworkinfluencingeffective communicationcustomer experience focusactive listeningproblem solvingpresentation skillscollaboration
Certifications
Bachelor’s degree in Exercise and Sport Sciencecertifications in sports sciencestrength and conditioning certifications