Field and Service Engineer
Catapult
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • United States
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Salary
💰 $51,000 - $107,100 per year
About the role
- Responsible for design, installation, and support of LPS & video capture systems
- Work collaboratively with commercial team to design solutions and win new business
- Ensure systems operate within outlined service level agreements
- Assist with product validations and regional QA
- Monitoring, maintenance, and updating of existing system infrastructure
- Project Management to manage multiple projects concurrently
- Build and maintain strong working relationships with customers and partners
- Generate design, contractor scope of work and 'as built' documentation
- Quick resolution of issues via effective troubleshooting
- Training of internal and external stakeholders
- Providing technical pre sales support to Sales staff
Requirements
- Have an engineering, IT, computer science, electronics degree, sports engineering or equivalent
- 3+ Years experience in an equivalent technical role or equivalent experience
- General IT and software troubleshooting skills
- Systems admin experience would be an advantage
- General hardware diagnostic and troubleshooting of electronic equipment
- Familiarity with IP network design, setup/configuration and implementation
- IP network or Cisco certification highly regarded (CCNA/ CCNP)
- Prior troubleshooting experience with PC based systems
- Knowledge of tracking systems (GPS and LPS solutions)
- Knowledge of video industry standards
- Knowledge of Product Support processes
- Experience in design document creation
- Be able to travel up to 40% of the time throughout the AMERICAS region
- Experience with support ticketing platforms; Salesforce and Zendesk preferred
- Ability to work extended hours and on occasional weekends
- Ability to thrive in a dynamic work environment and see tasks through to completion
- Self-driven and proactive nature
- Excellent communication and interpersonal skills
- High computer literacy and ability to learn new software
Benefits
- Health, Dental, and Vision insurance
- 401(k) retirement plan with company match
- Generous paid leave
- Recognized company holidays
- Opportunity to participate in comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
designinstallationsupport of LPS systemsvideo capture systemstroubleshootingIP network designhardware diagnosticsystems administrationdesign document creationproduct validations
Soft Skills
project managementcollaborationrelationship buildingproblem resolutiontrainingcommunicationself-drivenproactiveability to thrive in dynamic environmentsability to see tasks through to completion
Certifications
engineering degreeIT degreecomputer science degreeelectronics degreesports engineering degreeCCNACCNP