Catalate

B2B Technical Support

Catalate

full-time

Posted on:

Location Type: Remote

Location: Colorado • Florida • United States

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About the role

  • Be the first point of contact for our customers across all brands we support
  • Respond to customers' incoming emails and chats
  • Provide multi-product support across Spotlio's suite of platforms and brands
  • Be the voice of the company to our customers
  • Log, track, and manage bugs and support tickets in Jira, communicating with Tier 2 and Tier 3 teams internally to drive issues to resolution
  • Assist with support queue management in Zendesk/Freshdesk
  • Monitor and respond to app store reviews across supported brands as part of reputation management efforts
  • Opportunities to participate on other sub-support teams and take on ad hoc projects

Requirements

  • 2+ years of phone, email, or chat based support or equivalent customer facing service experience
  • Outstanding written and verbal communication skills
  • Excellent computer and internet skills
  • Excellent analytical and problem solving skills
  • Self-motivated and ability to learn quickly
  • Positive attitude, level-headed, and good composure during stressful problems
  • Reliable internet setup at home with minimum 8 Mbps download / 1.5 Mbps upload speed
  • Able to work 6am PST shifts, weekends, holidays and/or be on call during peak season.
Benefits
  • Spotlio is proud to be an equal opportunity workplace employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportbug trackingsupport ticket managementanalytical skillsproblem solving
Soft Skills
written communicationverbal communicationself-motivationpositive attitudecomposure under stress