Catalate

Support Engineer

• Be the first point of contact for our customers across all brands we support
• Respond to customers' incoming emails and chats
• Provide multi-product support across Spotlio's suite of platforms and brands
• Be the voice of the company to our customers
• Log, track, and manage bugs and support tickets in Jira, communicating with Tier 2 and Tier 3 teams internally to drive issues to resolution
• Assist with support queue management in Zendesk/Freshdesk
• Monitor and respond to app store reviews across supported brands as part of reputation management efforts
• Opportunities to participate on other sub-support teams and take on ad hoc projects

B2B Technical Support