Clinical Testing Pediatric Neuropsychologist
LifeStance Health
Delivery Operations Manager
Catalant Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPPMP
About the role
- Serve as the operational liaison between Sales, Platform Operations, Clients, and Experts, ensuring accurate contract terms, billing requirements, and smooth project kickoff and execution.
- Oversee project delivery: check in with experts and buyers, manage project plans (scope, timing, resources, budget), and implement recovery actions for missed milestones.
- Own billing operations: manage invoice schedules, maintain unbilled receivables, ensure timely expert payments, and prepare closeout documentation.
- Monitor financial performance: analyze revenue reports, identify unbilled balances/trends, escalate risks, and coordinate change orders to protect margins.
- Lead status updates with Client Communities, AR, Finance, and Leadership, while providing responsive, professional support on project and invoicing concerns.
- Uphold professionalism, accountability, and clear communication across all client, expert, and internal interactions.
- Assist designing, developing and optimizing operational processes and flow from Order to Cash. Identify opportunities for automation and AI.
Requirements
- Bachelor’s degree in a technical, business or equivalent field.
- 5–7 years of project management experience with direct client-facing responsibilities.
- Strong working knowledge of invoicing, billing terms, AR, and contract compliance and optimizing Financial Operations.
- Proven success managing complex, high-volume projects with detailed financial accountability.
- Exceptional organizational skills with ability to track multiple projects simultaneously.
- Skilled communicator who builds confidence with both clients and internal stakeholders.
- Proficiency with project management tools, ERP/financial systems (NetSuite, Salesforce, or equivalent), and advanced Excel.
- PMP Certification
- Project Management Applications
- Experience with NetSuite ERP and Salesforce
Benefits
- Flexible paid time off
- 13 company holidays + a week off from Christmas through New Years
- Twelve weeks of paid parental leave regardless of how you choose to grow your family
- Generous health insurance coverage as well as optional vision and dental
- 401k to save for retirement
- Pre-tax commuter and flexible spending accounts
- A lifestyle spending account to be used towards cell phone, internet, commuting, and learning & development
- Wellness stipend for your mental, emotional, or physical wellbeing needs and support
- Work from Home stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementinvoicingbilling termsfinancial operationsfinancial accountabilityautomationAI optimizationadvanced Excel
Soft skills
organizational skillscommunicationclient-facingprofessionalismaccountability
Certifications
PMP Certification
