Customer Success Manager
RouteSmart Technologies
Practice Manager
Catalant Technologies
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Practice Operations & Community Engagement
- Support the development, organization, and execution of activities within Catalant’s practice community, including Independent consultant onboarding, capability mapping, and engagement initiatives.
- Coordinate the planning and implementation of practice-level priorities in collaboration with the Practice Director and other stakeholders.
- Help identify and nurture high-potential Independent consultants for practice leadership roles and client-facing opportunities within the community.
- Respond to practice-related Independent consultant inquiries and ensure a seamless experience across touch-points.
- Independent Consultant Activation & Demand Alignment
- Partner with the Proposal Office, Sales, and Customer Success teams to align Independent consultants to client opportunities, including team builds and custom solutions.
- Monitor Independent consultant engagement metrics, gather feedback, and identify opportunities for continuous improvement.
- Support ongoing Independent consultant recruitment campaigns to ensure adequate supply and capability depth within each practice.
- Offering Support & Enablement
- Help codify reusable offerings, tools, and templates in partnership with Independent Consultants and internal stakeholders.
- Work with Proposal Office and marketing team to maintain libraries of case studies, diagnostics, and proposal-ready materials to accelerate client delivery and scale knowledge transfer.
- Collaborate with the Expert Products and Services team to identify relevant learning and development (L&D) content for Independent Consultants, design the appropriate courses, and oversee their implementation where applicable.
- Events & Thought Leadership Coordination
- Coordinate logistics, communications, and content for practice-level events including roundtables, practice events, webinars, and community calls.
- Support the Practice Director and Marketing in the production and promotion of thought leadership content featuring Catalant Independent consultants.
- Collaborate on Independent consultant spotlight campaigns and storytelling that highlight the value of Catalant’s community.
Requirements
- Experience
- 5+ years professional experience with ~3 years in consulting practice management, community operations, professional services, or a similar environment.
- Prior experience managing programs, communities, or high-value stakeholders in a fast-paced setting.
- Exposure to or understanding of the management consulting ecosystem is preferred.
- Bachelor's degree required; advanced degree a plus.
- Skills & Competencies
- Project Management: Ability to juggle multiple priorities and deadlines with precision and responsiveness.
- Relationship Management: Strong interpersonal skills and an ability to build trust with senior professionals.
- Operational Mindset: Organized, systems-oriented, and able to create scalable processes and tools.
- Communication: Clear, concise, and effective across written and verbal formats.
- Team Player: Collaborative, low-ego, and eager to support others in a dynamic, evolving team environment.
- Tech-Savvy: Comfort with digital platforms, CRM tools, and knowledge systems.
