Casumo

Customer Support

• Listen and respond to our player’s needs and concerns and provide professional, friendly support at all times ensuring our players are our number one priority
• Work in collaboration with other teams such as Player Protection, Sports, Payments and Loyalty
• Contribute fresh new ideas, giving constructive feedback to constantly improve how we work and exercise your creativity
• Support customers across multiple brands via live chat, email, social media, app stores and public forums
• Assist management with day to day tasks, while expanding your knowledge and progression
• Incident management and escalations through Jira and Slack and external providers to achieve rapid resolutions for players
• Having basic responsible gaming interactions with players prior and liaising findings back to the relevant teams
• Research and resolve players' concerns and issues to improve the player’s experience
• Provide player feedback and own feedback to find solutions and create a better overall experience for the players
• Complete requested tests and training sessions to build on own and team knowledge
• Able to follow procedures and abide by GDPR and Gambling Regulatory Requirements

Customer Service Ambassador