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About the role
Key responsibilities & impact- Listen and respond to our player’s needs and concerns and provide professional, friendly support at all times ensuring our players are our number one priority
- Work in collaboration with other teams such as Player Protection, Sports, Payments and Loyalty
- Contribute fresh new ideas, giving constructive feedback to constantly improve how we work and exercise your creativity
- Support customers across multiple brands via live chat, email, social media, app stores and public forums
- Assist management with day to day tasks, while expanding your knowledge and progression
- Incident management and escalations through Jira and Slack and external providers to achieve rapid resolutions for players
- Having basic responsible gaming interactions with players prior and liaising findings back to the relevant teams
- Research and resolve players' concerns and issues to improve the player’s experience
- Provide player feedback and own feedback to find solutions and create a better overall experience for the players
- Complete requested tests and training sessions to build on own and team knowledge
- Able to follow procedures and abide by GDPR and Gambling Regulatory Requirements
Requirements
What you’ll need- Passionate about identifying customer needs and providing first contact resolution
- Live chat or Customer Service experience
- Target driven and eager to consistently improve your personal performance
- Excellent at communicating, patient and able to explain complex topics in a concise way
- Ambitious, eager and ready to learn
- A reliable, hard working person with a super positive attitude
- Our core values align with your core values: Aspire, Believe & Care
- Sportsbook knowledge
- Live chat experience
- iGaming experience
- Fluent in any of our other key market languages (Swedish, Norwegian, Spanish, Finnish)
Benefits
Comp & perks- Private health insurance
- Wellness incentives, including a fitness allowance and mental well-being services
- 2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely
- Office lunches - three times per week
- Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
- A range of training courses, known as Casumo College, for continuous learning and growth
- Social events for building strong relationships with colleagues from all across the organisation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
live chatcustomer serviceincident managementGDPR complianceGambling Regulatory RequirementsiGamingsportsbook knowledge
Soft Skills
communicationproblem-solvingcreativityteam collaborationpatienceambitionreliabilitypositive attitudetarget-driveneager to learn