Castlight Health

Account Executive, Customer Success

Castlight Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $158,804 - $238,207 per year

About the role

  • Build and maintain strong, long-term partnerships with key decision-makers and stakeholders ensuring trust, satisfaction and strategic alignment.
  • Develop, implement and maintain tailored account plans that align with client goals, business objectives, and industry trends.
  • Collaborate with internal teams (sales, product development, marketing, customer support, etc.) to ensure seamless execution of client deliverables.
  • Identify and act on opportunities for account growth, upselling, cross-selling, and renewals.
  • Represent the client’s interest internally by incorporating their feedback into service improvements.
  • Proactively identify challenges, develop strategic solutions, and resolve issues to maintain strong client relationships and business continuity.
  • Monitor and analyze account performance metrics including revenue growth, client satisfaction, and retention.

Requirements

  • Typically requires 5-10 years of experience in account management, sales, or a related field, with a proven track record of managing high-value accounts.
  • Strong verbal and written communication skills to effectively engage with clients and internal teams.
  • Ability to identify issues and offer strategic solutions quickly, with a focus on customer satisfaction and business impact.
  • Strong skills in analyzing data and providing actionable insights to improve account performance.
  • Skilled at negotiating terms and contracts to create mutually beneficial outcomes for both the company and client.
  • Experience with CRM software (e.g., Salesforce) to manage accounts and track customer interactions.
  • A bachelor's degree and/or master's degree in healthcare, business, marketing, or a related field is often preferred, though relevant experience may be considered in place of formal education.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsalesdata analysisnegotiationcustomer satisfactionupsellingcross-sellingrevenue growthclient retentionstrategic planning
Soft Skills
communicationproblem-solvingrelationship buildingstrategic thinkingcollaborationcustomer focusadaptabilityanalytical thinkinginitiativetrust building