Customer Success Consultant
Castlight Health
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $85,567 - $128,350 per year
About the role
- Manage and take ownership of assigned accounts by focusing on customer satisfaction and managing total cost of care outcomes
- Help build strong executive relationships and assist with resolving customer issues in partnership with internal teams
- Identify high-risk customers early and work with internal teams, including executive sponsors, to take necessary actions
- Execute renewal strategies across teams, showing how customers benefit from digital or advanced primary care services
- Collaborate with peers to spot opportunities for growth through additional services or partnerships
- Gather and relay customer feedback to help improve products across Commercial, Medicare, and Medicaid
- Track key performance indicators, like customer health and retention, using Customer Success Scores.
Requirements
- BS in Business or Healthcare Administration, MBA preferred
- Possess a minimum of 5+ years in client-facing leadership roles with direct experience in value based care and health plans
- Experience with benefits consultants and health benefits ecosystems
- Experience with Large/Complex Customers
- Exhibit strong critical thinking and ability to use data and insights to identify trends and risks
- Demonstrate excellent presence and communication skills at all levels of the client organization
- Strong leadership, strategic thinking, and problem-solving skills
- Ability to thrive in a collaborative, high-growth environment
- Passion for changing healthcare.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
value based carehealth planscustomer success scoresdata analysis
Soft Skills
customer satisfactioncritical thinkingcommunication skillsleadershipstrategic thinkingproblem-solvingcollaboration
Certifications
BS in BusinessBS in Healthcare AdministrationMBA