Cashlink

Head of ICT Operations

Cashlink

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Lead

Tech Stack

AWSCloudTypeScript

About the role

  • Lead the ICT Operations team and provide personnel management
  • Shape the company’s digital resilience
  • Ensure efficient processes according to ITIL v4, particularly in Service Desk and Service Request Management
  • Ensure smooth operation of ICT systems through effective monitoring as well as incident and problem management
  • Responsible for ICT asset management including procurement, maintenance, inventory, deployment and patch management
  • Manage identity and access management
  • Ensure emergency management and data backup
  • Work closely with the CISO on risk management and digital operational resilience
  • Coordinate the implementation of technical regulatory requirements such as BAIT, MaRisk, DORA and GDPR
  • Support ICT projects and change management

Requirements

  • Degree in an IT-related field or equivalent qualification
  • More than 5 years of professional experience in ICT operations or a comparable role
  • Ideally, initial leadership experience
  • Deep knowledge in a cloud-first environment (SaaS, PaaS, IaaS)
  • Professional experience in a regulated sector (e.g., financial services or healthcare)
  • Independent, structured working style and strong hands-on mentality
  • Strong communication skills and business-level German and English
  • Ideally, experience from the financial sector and knowledge of financial regulations (BAIT, DORA, MaRisk)
  • Experience with DLT (Distributed Ledger Technology) or supporting IT audits (e.g., BaFin or external auditors)
  • Knowledge of information security, experience with AWS Cloud and an ITIL certification
Benefits
  • Coaching and training opportunities
  • Freedom to take responsibility
  • International, cross-border team
  • Influence on team culture
  • Option to work remotely within Germany or from our central office in Frankfurt
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITIL v4incident managementproblem managementICT asset managementidentity and access managementdata backupcloud-first environmentSaaSPaaSIaaS
Soft Skills
leadershipstructured working stylehands-on mentalitycommunication skills
Certifications
ITIL certification