Cashlink

Operations

• Lead the ICT Operations team and provide personnel management
• Shape the company’s digital resilience
• Ensure efficient processes according to ITIL v4, particularly in Service Desk and Service Request Management
• Ensure smooth operation of ICT systems through effective monitoring as well as incident and problem management
• Responsible for ICT asset management including procurement, maintenance, inventory, deployment and patch management
• Manage identity and access management
• Ensure emergency management and data backup
• Work closely with the CISO on risk management and digital operational resilience
• Coordinate the implementation of technical regulatory requirements such as BAIT, MaRisk, DORA and GDPR
• Support ICT projects and change management

Head of ICT Operations

Business Operations

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Junior Partner, Business Operations Manager

Manager

• You will take responsibility for establishing and further developing our Business Continuity Management (BCM).
• Produce BCM documentation (policies, manuals, processes, etc.) and develop concepts and plans to improve and embed BCM.
• Organize information sessions and trainings for business units.
• Support the execution of Business Impact Analyses to identify critical processes and determine their maximum allowable downtime.
• Develop business continuity, recovery, and restart plans in close and guiding collaboration with the business units (especially IT).
• Design BCM scenarios and apply them to business continuity plans.
• Establish a crisis management team process and communications planning as the ICT Communications Manager.
• Design a multi-year BCM testing plan and act as the initiator and leader of BCM tests.

BCM & Internal Controls Manager

• You will take responsibility for building and further developing our BCM (Business Continuity Management):
• Conceptualization and development: Creation of BCM documentation (policies, manuals, processes, etc.) and development of concepts and plans to improve and establish BCM.
• Communication: Organizing information sessions and training for business units.
• BIA and risk analysis: Supporting the execution of Business Impact Analyses to identify critical processes and their maximum allowable downtimes.
• Emergency planning: Preparing business continuity, recovery, and restart plans in close, guiding collaboration with business units (especially IT).
• Scenario development: Designing BCM scenarios and applying them to business continuity plans.
• Crisis management: Establishing a crisis team process and planning communications as the ICT communications manager.
• Testing & exercises: Designing a multi-year BCM test plan and initiating and leading BCM tests.
• Additionally/optionally, you would build and later lead the IKS (Internal Control System).

Head of ICT Operations

Junior Partner, Business Operations Manager

BCM & Internal Controls Manager

Manager – BCM, IKS