Customer Care Representative
Casella Waste Systems, Inc.
full-time
Posted on:
Location Type: Office
Location: New Castle • United States
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Salary
💰 $20 - $21 per hour
About the role
- Provides outstanding service to customers by responding to a high level of inbound calls
- Engages customers to ensure complete understanding of the issues
- Builds rapport with customers and call center team members
- Utilizes job-specific software, databases, and tools appropriately
- Assesses customer needs and makes sales recommendations
- Participates in training and learning opportunities
Requirements
- High school diploma or GED
- 2-4 years of customer service or inside sales experience
- Outstanding relationship management skills
- Excellent listening communication and problem solving skills
- Proficiency with Microsoft Office
- Typing proficient
- Working knowledge of Microsoft Dynamic for CRM or similar software systems
Benefits
- Medical, Dental, Vision, Life & Disability Insurance
- Maternity & Parental Leave
- Flexible Spending Accounts
- Discounted Stock Program
- 401K
- Employee Awards
- Employee Assistance Plan
- Wellness Incentive
- Tuition Assistance
- Career Pathways
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceinside salesMicrosoft Officetyping proficiencyMicrosoft Dynamics CRM
Soft Skills
relationship managementlistening skillscommunication skillsproblem solvingrapport building
Certifications
high school diplomaGED