Casechek

Implementation Manager

Casechek

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $90,000 - $120,000 per year

Job Level

Mid-LevelSenior

Tech Stack

PMP

About the role

  • Lead client implementations to deliver success in new and existing customers use of procurement & payment
  • Manage client relationship upon execution of signed contract through go-live, to ensure contractual commitments and expectations are met.
  • Manage project execution and performance to ensure that key milestones and financial objectives are achieved.
  • Consult customers on process improvements and opportunities after providing baseline data and process analysis.
  • Produce, analyze, and validate customer data to demonstrate outcomes and ensure client engagement throughout the implementation.
  • Utilize reporting data to determine where efficiencies are needed and identify opportunities at customer sites.
  • Facilitate issue resolution, training, and support related to the client implementation.
  • Collaborate cross-functionally with multiple internal teams to ensure on-time delivery of contracted solutions.
  • Revise best-practices and standard-operating procedures to streamline the implementation process, and add efficiencies where necessary.

Requirements

  • Bachelor’s degree – Business or Healthcare or Engineering preferred.
  • 3+ years of experience in project management, customer success, account management, or related fields leading implementations.
  • 3+ years working in healthcare or supply chain
  • Start-up experienced preferred.
  • PMP or Six Sigma certified preferred.
  • Tech savvy: PM tools (preferably Asana), proficient with Microsoft Office Suite, Salesforce and other relevant tools.
  • Strong attention-to-detail and organizational skills.
  • Excellent verbal and written communication skills.
  • Experience collaborating with technical teams to deliver complex integrations with multiple systems.
  • Ability to multitask and work independently in a fast-paced environment.
  • Passionate about delivering high-quality customer service with empathy and professionalism.
Benefits
  • Competitive Salary and Annual Bonus – The salary range for this role is $90,000 - $120,000
  • Opportunity for Long-Term Incentives (LTI) – Be part of our success with equity or long-term incentive plans that grow with the company.
  • 401(k) Match – Invest in your future with our generous matching program to help you build long-term financial security.
  • Work-from-Home Flexibility – Enjoy the freedom to work where you're most productive with a supportive hybrid (Chicago) or remote setup (National).
  • Flexible Time Off (Unlimited PTO) – Recharge and focus on what matters most with unlimited paid time off tailored to your needs.
  • Parental Leave – Take time to bond and care for your growing family with fully paid parental leave options.
  • Comprehensive Medical and Dental Benefits – Prioritize your health and well-being with premium plans for you and your family.
  • Brand-New Pro-Level Laptop – Equipped with top-tier tools and technology to set you up for success from day one.
  • Annual Education Budget – Expand your skills and knowledge with dedicated funding for courses, certifications, and learning resources.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementprocess analysisdata analysiscustomer engagementimplementationefficiency identificationissue resolutiontrainingcross-functional collaborationstandard operating procedures
Soft skills
attention to detailorganizational skillsverbal communicationwritten communicationmultitaskingindependencecustomer serviceempathyprofessionalism
Certifications
PMPSix Sigma