Case IQ

Security Engineer

• Support the company’s security and compliance program under the direction of the Director of Information Security.
• Maintain and update security, privacy, and compliance policies and documentation.
• Assist with customer and vendor security questionnaires, including evidence collection.
• Support internal and external audits by organizing evidence, tracking requests, and coordinating with internal teams.
• Help manage and operate compliance and security tools (e.g., GRC platforms, monitoring tools).
• Track changes to security and regulatory requirements and flag potential impacts.
• Partner with IT and Security teams to support systems for network, endpoint, and user controls (e.g., EDR, MDM).
• Respond to security and compliance inquiries from internal and external stakeholders.

Information Security Compliance Associate

Content Writer

• Support the completion of RFPs, RFIs, vendor assessments, security questionnaires, due diligence requests, and related submissions by reviewing requirements, tracking timelines, and helping ensure all required materials are completed.
• Coordinate with internal subject matter experts to gather accurate answers, supporting documents, and approvals while helping keep requests moving toward completion.
• Maintain visibility into active, completed, and upcoming requests through trackers, shared documentation, Loopio, or other internal systems.
• Draft, edit, and refine responses so they are clear, accurate, professional, and aligned with Case IQ's messaging and customer-facing standards.
• Adapt approved knowledge base content to fit specific prospect or customer questions while maintaining consistency in tone, terminology, and accuracy.
• Review response materials for grammar, formatting, completeness, and overall quality before final review or submission.
• Work closely with Sales, Customer Success, Product, Security, Legal, Finance, Operations, Implementation, Support, and other internal teams to collect required information.
• Partner with Sales and Account teams to understand prospect or customer context and ensure responses are tailored where appropriate.
• Route legal, security, privacy, compliance, pricing, or contractual questions to the appropriate internal reviewers.
• Help maintain Case IQ's RFP response knowledge base in Loopio, ensuring reusable answers, templates, and supporting materials are organized, current, and easy to find.
• Update standard responses, company information, product descriptions, security language, compliance content, and other reusable materials in Loopio as needed.
• Identify outdated, inconsistent, or incomplete content and work with subject matter experts to refresh it.

RFP Writer

Solutions Engineer

• Conduct compelling, tailored product demonstrations across Case IQ's suite of solutions to help prospects understand value and capabilities.
• Partner with Account Executives throughout the sales cycle to craft winning demo strategies aligned to customer pain points, objectives, and workflows.
• Support discovery calls by uncovering technical requirements and positioning the right Case IQ solutions.
• Serve as a trusted technical advisor, ensuring customers understand how Case IQ solutions fit into their workflows and ecosystems.
• Collaborate with Marketing and Product teams to refine demo narratives, assets, and product messaging that support stronger conversion.
• Track and assess demo quality, conversion impact, and customer engagement metrics.
• Act as a primary point of contact for sales representatives needing demo support, objection handling, or product clarification.
• Share best practices across the sales organization, from demo setup and storytelling to handling complex product questions.
• Work with Sales and Product leadership to build repeatable demo frameworks and playbooks.
• Contribute to stronger demo consistency, clearer sales enablement, improved customer-facing technical narratives, and better visibility into demo performance or conversion patterns.