Junior Customer Experience & Operations Analyst
Casar.com
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Job Level
About the role
- Serve as our point of contact for customers — they are our priority
- Interact with customers to troubleshoot and resolve issues
- Temporary role (maternity leave cover)
Requirements
- Ensure customer feedback is taken into account for product improvements
- Deliver a unique experience in every interaction with our couples, resolving questions and issues
- Conduct thorough analysis of suspicious activities
- Monitor complex cases related to risk
Benefits
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Applicant Tracking System Keywords
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Soft Skills
customer servicetroubleshootingproblem solvingcommunicationcustomer feedback analysisconflict resolutionattention to detailinterpersonal skillsanalytical skillsrisk monitoring