Casa Meta, Lda

Customer Service Representative

Casa Meta, Lda

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Answers routine questions and issues from external or internal customers
  • Escalates more complex customer complaints or issues to more senior customer service representatives
  • Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network
  • Owns the customer request and experience from initiation to conclusion
  • Processes, via computer, all customer requests
  • Utilizes multiple and often complex systems, programs, and monitors in order to research information
  • Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns
  • Provides high-level, quality service, closely aligned with sales, to enable sales growth
  • Follows up with Sales Department, suppliers, and customers on any outstanding issues
  • Looks for opportunities to provide solutions
  • Makes recommendations on areas for process improvement
  • Makes decisions based on policies and past precedence, seeking guidance as necessary.

Requirements

  • High school diploma required
  • Bachelor’s degree a plus
  • 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.)
  • Strong communication skills, both verbal and written
  • Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently
  • Proven problem-solving skills and resourcefulness
  • Ability to manage multiple priorities in a fast-paced and complex environment
  • Good organization and time management skills
  • Attentive and active listening abilities
  • Ability to maintain composure and positive attitude during difficult times
  • Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors
  • Familiarity with SAP system helpful
  • In Quebec, bilingual (English and French), verbal and written.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationship managementproblem-solvingtime managementorganizationcommunicationsalescall center experiencecomputer skillsbilingual (English and French)SAP
Soft Skills
active listeningindependenceresourcefulnesscomposurepositive attitudeteam collaborationdecision makingprocess improvementcustomer serviceproactive communication
Certifications
high school diplomabachelor's degree