Carvolution | Das Auto-Abo.

Account Manager

• Independently resolve support cases via email, phone and chat
• Proactively manage and maintain the customer base as a Relationship Manager
• Use available tools to ensure excellent customer relationships
• Support customers throughout the entire subscription period
• Conduct customer meetings — online and on-site
• Maintain customer records in the CRM system
• Participate in initiatives to improve processes
• Responsible for retention of existing customers
• Prepare contracts and ensure compliance with processes
• Escalate cases with negative impact

Relationship Manager – Career changers welcome