Team Lead, Market Operations
Carvana
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company.
- Work with senior management to define documentation accuracy goals and objectives.
- Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed.
- Define and implement paperwork best practices to ensure compliance with applicable regulatory standards.
- Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy and overall customer satisfaction.
- Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership to ensure effective paperwork procedures are in place.
- Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging cross-functional teams.
- Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and registration.
- Partner with the Regulatory Compliance team to create and maintain compliance best practices within your hub. Track regulatory compliance success to determine and implement training requirements.
- Work closely with local regulatory agencies and/or partners to receive, generate, and submit paperwork in compliance with local requirements.
- Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
Requirements
- Bachelor degree or 5+ years experience with document processing including medical billing, paralegal or similar experience required.
- Ability to lead a team successfully, maintaining a culture of accountability and growth.
- Ability to coach to performance with both direct reports and peers.
- Ability to get and maintain Notary in your local jurisdiction within the first 90 days of employment.
- Ability to manage, organize, and reconcile multiple sources of information with accuracy.
- Ability to diagnose, prioritize, and solve problems with varying complexity while maintaining a focus on team engagement and customer relations.
- Ability to communicate with customers, external partners, managers, direct reports, and coworkers effectively in a professional, courteous manner.
- Ability to handle multiple tasks and priorities effectively.
- Ability to work independently with little to no supervision to accomplish goals, meet deadlines, and find solutions.
- Computer literacy and data entry accuracy.
- Ability to work variable schedule(s) as necessary, including weekends.
- Must be at least 18 years of age and have a valid driver’s license.
- Must have a clean driving record with no DUIs and no more than two moving violations in the last 3 years.
Benefits
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
document processingmedical billingparalegal experiencepaperwork accuracyvehicle titlingregistrationregulatory compliancedata entry accuracyproblem solvinginformation reconciliation
Soft Skills
team leadershipcoachingcommunicationcustomer relationsaccountabilityteam engagementindependencetime managementorganizational skillsadaptability
Certifications
Notary