Carvana

Operations

• Ensure successful execution of site integration strategy by effectively managing RSO Teams and Carvana and Adesa associates through the setup and training of each department (operating system, proper tools, training resources, equipment, etc).
• Ensure local site teams have all of the necessary tools and training to successfully launch production and implement new processes/procedures in new and existing IC facilities.
• Project manage all key aspects of RSO Team initiatives while on site.
• Act as a main point-of-contact and resource for all RSO Team members on assignment.
• Lead or support continuous improvement projects as needed.
• When not traveling, able to support a site’s operations by overseeing multiple reconditioning lines; identifying bottlenecks that affect site throughput and efficiency; conducting root cause analysis, action plans and site execution; and conducting site performance reviews with Senior Reconditioning leadership. Able to fully manage a facility in achievement of targets in production, cost and quality.
• Other duties as assigned.

Operations Manager – 80% Travel Required

• Participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company.
• Work with senior management to define documentation accuracy goals and objectives.
• Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed.
• Define and implement paperwork best practices to ensure compliance with applicable regulatory standards.
• Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy and overall customer satisfaction.
• Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership to ensure effective paperwork procedures are in place.
• Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging cross-functional teams.
• Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and registration.
• Partner with the Regulatory Compliance team to create and maintain compliance best practices within your hub. Track regulatory compliance success to determine and implement training requirements.
• Work closely with local regulatory agencies and/or partners to receive, generate, and submit paperwork in compliance with local requirements.
• Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.

Team Lead, Market Operations

• Mom’s wear a lot of hats, they manage logistics, inventory quality, scheduling, registration paperwork, customer experience, employee experience, community outreach, and both mentoring and training programs.
• It can be an autonomous job that requires good decision-making skills, but the growth potential is tremendous and you’ll always have a direct link to leadership at Carvana’s home office in Phoenix.
• In return for your hard work, you'll have an opportunity to work at one of the fastest-growing and most creative technology companies around, helping us promote a life-changing product and develop a world-class team.
• Other duties as assigned.

System Administrator

• Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV).
• Communicate with internal and external users and vendors on project timeline and completions.
• Deal with anything that is powered (wired or wireless)
• When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.
• Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.
• Document solutions to new problems and share them with the rest of the team.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security.
• Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices.
• Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms.
• Participate in hardware refresh project assigned to Carvana locations.
• Participate in providing internal business support by resolving escalation requests and provide technical support when requested.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA.
• Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade.
• Maintain inventory for all infrastructure related hardware in the Carvana inventory System.
• Document solutions for new problems in Jira.
• Ability to participate in an on-call rotation and after hours work when needed.

Operations Manager – 80% Travel Required

Team Lead, Market Operations

Team Lead, Market Operations

Systems Administrator – Field Services