Carvana

System Administrator

• Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV).
• Communicate with internal and external users and vendors on project timeline and completions.
• Deal with anything that is powered (wired or wireless)
• When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.
• Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.
• Document solutions to new problems and share them with the rest of the team.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security.
• Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices.
• Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms.
• Participate in hardware refresh project assigned to Carvana locations.
• Participate in providing internal business support by resolving escalation requests and provide technical support when requested.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA.
• Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade.
• Maintain inventory for all infrastructure related hardware in the Carvana inventory System.
• Document solutions for new problems in Jira.
• Ability to participate in an on-call rotation and after hours work when needed

Systems Administrator – Field Services

Customer Advocate

• Create an amazing and memorable pick up experience for our customers; you’ll be the face of Carvana when customers come onsite to our car Vending Machine
• Complete customer paperwork and include thorough notes in our customer tracking system
• Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience.
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Customer Advocate I, Market Operations

Software Engineer

• Be the connection between our systems and our data. You will have the opportunity to learn and grow, working alongside a highly skilled and supportive team on exciting projects that will help shape Carvana.
• Design & Implement: Scalable, secure, and highly available database solutions that meet business and technical objectives.
• Database Development: Engineer and optimize SQL objects, including stored procedures, user-defined functions, triggers, and views to support application logic and data transformation.
• Cloud Administration: Maintain our SQL and Cosmos databases in Azure in addition to Elastic Cloud resources. Additionally maintain a system of alerts providing system status and environment health.
• Performance Optimization: Proactively identify, diagnose, and resolve database performance bottlenecks. Perform query tuning, index management, and execution plan analysis to ensure optimal application responsiveness.
• Data Integration: Develop, and maintain ETL/ELT pipelines and data integration workflows using tools (e.g., Databricks or SSIS) to populate data warehouses and data marts.
• Technical Leadership & Mentorship: Provide subject matter expertise to software engineering teams on database best practices. Mentor junior developers, conduct thorough code reviews, and establish and enforce database development standards.
• AI-Assisted Development: Leverage generative AI and intelligent coding assistants to accelerate development, optimize query creation, and assist in troubleshooting complex database issues.

Engineering Evergreen Template

Operations

• Develop a team of future leaders!
• Share creative ideas to strengthen training programs, strategies, and materials for Sell To Carvana Advocates, Team Leaders, and Managers
• Identify skills gaps during and/or after training classes; partner to develop training material to address any skills gaps
• Coordinate all assigned projects, ensure projects are completed by target deadlines, and provide project status updates to management.
• Assist in maintaining a high level of employee morale by exhibiting a positive disposition and living our Carvana values
• Explore and implement innovative training techniques, including those leveraging Artificial Intelligence to enhance learning
• Other duties as assigned.

Operations Team Lead – Training

• The Manager of Auction Special Operations will lead a team who is focused on supporting future and existing site integrations. The leader will spend their time partnering with site GMs, our Reconditioning Special Operations team along with other key cross-functional teams who are critical to executing seamless integrations. This role will be asked to travel with the existing Special Operations team and act as a senior leader and main resource when on-the-ground at Auction locations (up to 80% travel is required). Great candidates will have spent time leading within the ADESA auction business (internal candidates preferred) and have the demonstrated ability to lead and influence leaders at all levels. The ADESA Special Operations Manager must be highly skilled in communication, action planning, process execution, and demonstrate an ability to consistently align with company-wide goals as well as local-site goals.