CarTrawler

Engineer

• Provide first-line support via phone, chat, email and remote sessions.
• Diagnose and resolve endpoint, mobile, AV and peripheral issues.
• Run conference meetings and Townhalls
• Manage user lifecycle tasks across Entra ID, Microsoft 365, and third-party business platforms.
• Provision and manage devices via Intune/Jamf.
• Log, update and resolve tickets within SLA targets.
• Maintain accurate documentation and runbooks.
• Contribute to knowledge base expansion and known-error documentation.
• Support IT rollouts, pilots and device refresh programmes.
• Support security initiatives and low-risk change processes.
• Identify recurring issues, analyse support trends, and recommend proactive improvements to enhance service quality and reduce operational friction.
• Collaborate with Infrastructure and Security teams on operational and project-based activities.
• Support and adopt AI-assisted workplace technologies and automation tools to enhance service delivery and operational efficiency.

Service Desk Engineer

Financial Planning and Analysis

• Lead the company’s budgeting, forecasting and long-range planning processes, translating strategy into robust financial plans that support sustainable growth.
• Own the delivery of monthly performance reporting and analysis, providing leaders with clear insights into results, key drivers, risks and opportunities.
• Develop integrated financial models, scenario planning and sensitivity analysis to support strategic decision-making, investment prioritisation and effective capital allocation.
• Partner with senior stakeholders across the business to drive performance, challenge assumptions and embed a culture of financial accountability and ROI-focused decision-making.
• Champion the use of automation, AI and modern analytical tools to improve reporting efficiency, enhance insight generation and streamline finance processes.
• Collaborate with Finance, Data and Technology teams to improve the quality, accessibility and governance of financial data, enabling scalable reporting and self-service analytics.
• Monitor industry trends, market dynamics and competitor performance, translating external insights into meaningful recommendations for the business.
• Lead, coach and develop a high-performing FP&A team, fostering a culture of curiosity, accountability and continuous improvement.

Service Desk Engineer

Financial Planning & Analysis Manager