CarTrawler

Customer Success Manager

• Deliver high-impact CRM campaigns across email, push and lifecycle journeys from planning and build to testing, launch and post-analysis.
• Use Salesforce Marketing Cloud and CMS platforms to create personalised, brand-aligned customer communications that drive engagement and revenue.
• Translate campaign performance into actionable insights, refining segmentation, personalisation and testing strategies.
• Partner with BI, Revenue Enablement and MarTech teams to scale successful experiments and enhance campaign automation.
• Act as the go-to CRM expert within the Trading squad, aligning activity to commercial goals and ensuring smooth cross-team collaboration.
• Maintain high standards of quality and process -> accurate tagging, consistent reporting and continuous improvement to optimise delivery.

CRM Specialist

Product Designer

• Lead and define the creative and strategic vision for Commercial Design, aligning visual strategy with CarTrawler’s broader business and product objectives.
• Drive the development of a scalable library of assets for Product Marketing to strengthen sales enablement.
• Own design delivery for high-value commercial opportunities, from pitch decks to partner experiences, ensuring consistent brand storytelling.
• Build and maintain scalable design systems, templates and guidelines that strengthen brand integrity and efficiency.
• Mentor and inspire a small, high-performing design team to deliver creative excellence and drive continuous improvement.
• Partner cross-functionally with Marketing, Product and Leadership teams to ensure brand coherence and elevate CarTrawler’s market positioning.

CRM Specialist

Head of Design, Commercial